Customer Service Desk

3 months ago


Renfrew, United Kingdom Chart Industries Full time
Exciting Opportunity for a Customer Service Desk & Inside Sales Manager.

 

The big picture of this role will be to build a European Commercial Aftermarket and Revenue Operations Team to support our strategic initiatives in the Region, we are offering a unique opportunity for you to become part of our European Revenue Operations team.

This new position combines Customer Service Desk with Inside Sales Management. The job is to establish and lead a team of 5 to 10 Customer Service Desk co-ordinators and Inside Sales Professionals and to effectively execute the strategy for Customer Service and Inside Sales performance within the region. You will roll up the sleeves and work with the team initially to secure the development and implementation of the organization.

 

Who are we?

 

Chart Industries is a leading global manufacturer of highly engineered equipment servicing multiple applications in the clean energy and industrial gas markets. In 2023 Chart Industries acquired the Howden Group, and the entire group is now represented in over 40 countries worldwide with over 11,700 employees. Our vision is to enable the vital processes of our customers and thereby promote a more sustainable world. Learn more about us at www.chartindustries.com.


Howden is a leading global engineering business who focus on providing mission critical air and gas handling products to our clients, helping them to increase their environmental and operational efficiencies. We recognise the value of people and truly believe that by working together, aligned to a common purpose, we all have the opportunity to grow, learn and make a difference.

 

What needs to be done?

 

  • Play an integral part in the continued development of the European Service Desk and Collaboratively work with colleagues and teams in Howden to enhance customers’ experience and increase level of service to customers.
  • Develop processes and procedures focusing on expanding customers spend on low account, through remote sales, calls, emails, LinkedIn, website etc. to grow order intake and reactivate accounts and support campaigns and strategic focus in the region.
  • Support the development of the Aftermarket route to market through the deployment of market coverage and customer segmentation models and an ongoing assessment of sales effectiveness and capacity.
  • Follow, challenge and contribute to continuous improvement of processes, along with identifying key performance indicators to secure proper action and focus.
  • In this role you can expect approx. 25% travel for internal meetings

 

What do you need to bring?

 

  • 3-5 years of working with market, products, service offerings and customer base in industrial process handling equipment
  • Strong work ethic and interpersonal skills and customer centric mindset
  • High Business acumen and commercial background with strong understanding of delivering high level customer service.
  • Strong presentation skills and experienced communicator with confidence to influence and present to colleagues at all levels.
  • Ability to work on multiple tasks, potentially with conflicting deadlines and fast-paced environment while producing quality work. Self-motivated, energetic, and proactive.
  • Team player with proven ability to execute on key metrics and effectively work with matrix structures.
  • Fluent verbal & written language skills in English, as we are a global organisation with English as corporate language.

 

In Return, we offer a range of fantastic benefits:

 

  • A flexible and supportive work environment.
  • A competitive salary.
  • Generous holiday entitlement package.
  • Howden Pension Plan with Scottish Widows.
  • Healthcare cash plan with Healthshield.
  • Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing.
  • Group Life Assurance plan at 3x salary.
  • Group Income Protection plan.
  • Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering.
  • Dedicated Help@Hand Service – Free Counselling, Physiotherapy, financial support etc.
  • Training & Development Opportunities.
  • Enhanced Maternity, Paternity, shared parental and adoption leave pay.

 

 

The Company intention in respect of recruitment, selection and promotion is to appoint the most suitable candidate for each job regardless of that person’s race, religious beliefs, sex, sexual orientation, marital status, age or disability.

 

Interested? We would love to hear from you Please follow the link to our website to apply.



  • Renfrew, United Kingdom The Normandy Hotel Full time

    The Normandy Hotel, a leading hotel near Glasgow Airport, seeks an experienced Hotel Reception Manager to oversee front desk operations at this busy, 135-bedroom property.Key Responsibilities:Deliver exceptional guest experiences from welcome to departure.Collaborate with the Sales & Reservations office to maximize revenue potential.Liaise with other...


  • Renfrew, United Kingdom The Normandy Hotel Full time

    The Normandy Hotel is seeking an experienced Hotel Reception Manager to oversee front desk operations at this busy, 135-bedroom property.Key ResponsibilitiesDeliver outstanding guest experiences from welcome to departure.Work closely with Sales & Reservations to maximise revenue potential.Liaise with other departments to ensure exceptional communication and...


  • Renfrew, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Service Coordinator** **Glasgow** **Fully Office Based** **Up to £24k** Pertemps are delighted to bring to market a new opportunity for a Service Coordinator to join the office based team of this award winning, well established market leading business near Glasgow. This role will be essential in organising and prioritising...


  • Renfrew, United Kingdom Pertemps Network Group Full time

    **Job Description**: **Customer Service Advisor** **Renfrewshire** **Temporary** **Full time hours** Pertemps are supporting a credible organisation who are looking for a temporary customer service advisor. This role is a crucial part of the day to day running of the business. If you have strong communication skills and enjoy speaking to a variety of...


  • Renfrew, United Kingdom Halfords Full time

    Age 21+ £11.64 per hourUnder 21 £8.80 per hourLove all things motoring and cycling? Great with customers?Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training...


  • Renfrew, United Kingdom Certas Energy UK Ltd Full time

    We currently have an opportunity for a Retail Sales Assistant to work **16 **hours a week in our outlet at **Arkleston**. **What we are looking for**: - A good appreciation of customer service - No experience necessary as full training will be given - Hardworking and reliable - Polite and professional **Interested? What is in it for you**: - Option to...


  • Renfrew, United Kingdom William Hill Full time

    **Location** igh Street, Renfrew PA4 8QR, **Salary** £10.50 rising to £10.90 after passing. **Hours** 16 - People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all.- Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in...


  • Renfrew, United Kingdom William Hill Full time

    **Location** Renfrew, PA4 8QR **Salary** £10.50 rising to £10.90 after passing probation **Hours** 24 - People don’t just come here to place bets. They come for the experience. - And you will be at the heart of it all. Giving everyone a warm welcome. Getting to know each customer and making them feel at home. - If you’re a people person, you’ll...

  • Customer Team Member

    5 months ago


    Renfrew, United Kingdom Coop Full time

    **Customer Team Member** - Location: 93 Paisley Road, Renfrew, PA4 8LH- Pay: £12.00 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview- Full, paid training...


  • Renfrew, United Kingdom Chart Industries Full time

    Ensuring Chart’s Success… The main purpose of the Customer Support Engineer role is to provide exceptional customer service across the lifecycle of aftermarket projects, from inquiry to cash collection, for screw and turbo compressor systems. The role involves acting as the central communication point between customers and internal departments, ensuring...

  • Customer Care Advisor

    6 months ago


    Renfrew, United Kingdom Terumo Aortic Full time

    Key Duties - Processing of all customer orders received on a daily basis - Manage customer inquiries related to orders placed - Provide up to date schedule information to customers and measure performance against On time to Promise (OITP) - Ensure the correct inventory allocation is in place against outstanding customer orders - Manage customer complaints -...

  • Customer Team Member

    6 months ago


    Renfrew, United Kingdom Coop Full time

    **Customer Team Member** Location: 93 Paisley Road, Renfrew, PA4 8LH Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: 2 varied shifts over 7 days including early mornings (store opening), afternoons and weekends, to be discussed at interview Full training given As a customer...


  • Renfrew, United Kingdom SD Worx Full time

    SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and an office in Mauritius. Our goal? We bring people solutions to life. So, companies of any size can turn Human Resources into a source of value for the business and the people in it. Our people solutions span the entire employee journey, from...

  • Customer Team Member

    5 months ago


    Renfrew, United Kingdom Coop Full time

    **Customer Team Member** Location: 93 Paisley Road, Renfrew, PA4 8LH Pay: £10.90 per hour + great benefits Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview Full...

  • Customer Team Member

    6 months ago


    Renfrew, United Kingdom Coop Full time

    **Customer Team Member** Location: 93 Paisley Road, Renfrew, PA4 8LH Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: 2 varied shifts over 7 days including afternoons, late evenings (store closing) and weekends, to be discussed at interview Full training given As a customer...


  • RENFREW, United Kingdom Co-op Full time

    Closing date: 25-11-2024 Customer Team Member Location: 93 Paisley Road, Renfrew, PA4 8LH Pay: £12.00 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: 3 varied shifts over 7 days including early mornings (store opening), afternoons, late evenings (store closing) and...


  • Renfrew, United Kingdom The Normandy Hotel Full time

    Hotel Reception Manager Job DescriptionThe Normandy Hotel, a leading hotel near Glasgow Airport, is seeking an experienced Hotel Reception Manager to oversee front desk operations at this busy, 135-bedroom property.Key ResponsibilitiesDeliver Outstanding Guest Experiences: Ensure a warm welcome and exceptional service to all guests from arrival to...


  • Renfrew, United Kingdom Pertemps Network Group Full time

    **Service Support Operator**: - 2321020911 Applicants **£22,000 Per Annum** - Full Time**Permanent** **Renfrew, Renfrewshire** **Customer Service And Call Centre** **Job Description**: **Service Support Operator** **Renfrewshire** **Full time, Permanent** **£22k** - All incoming calls will be answered by you and you will ensure that each question or...


  • Renfrew, United Kingdom The Normandy Hotel Full time

    The Normandy Hotel, near Glasgow Airport, is seeking an experienced Hotel Reception Manager to oversee front desk operations at this busy, 135-bedroom property.Role OverviewTo deliver outstanding guest experiences from the welcome to departure of all our guests.To work closely with the Sales & Reservations office to maximise the revenue potential of the...


  • Renfrew, United Kingdom The Normandy Hotel Full time

    The Normandy Hotel, near Glasgow Airport, is seeking an experienced Hotel Reception Manager to oversee front desk operations at this busy, 135-bedroom property.Role OverviewTo deliver outstanding guest experiences from the welcome to departure of all our guests.To work closely with the Sales & Reservations office to maximise the revenue potential of the...