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Customer Services Advisor

1 month ago

Renfrew, United Kingdom Halfords Full time
  • Age 21+ £11.64 per hour
  • Under 21 £8.80 per hour

    Love all things motoring and cycling? Great with customers?

    Your knack with customers and boundless enthusiasm for cars and bikes is what will lead you to success in this role. Ideally, you’ll already have some experience of fitting car parts and of cycle repair, even as a hobby. Either way, we have training in place to get you the skills you need – you’ll be delivering market-leading standards of service, after all

    You’ll soon be working on customers’ vehicles in our car park and on bikes in-store, helping us wow every customer. This role delivers a wide range of fitting services, including car parts fitting, technology fitting, cycle building and cycle servicing. We’ll help you develop your practical problem-solving skills alongside your ability to work quickly and efficiently. Ideally, you already have Retail experience but if you can demonstrate experience of tailoring your approach in a customer focused sales environment, we can help you with the rest.

    We invest heavily in training to give our colleagues skills to develop their careers, so whatever career path you want to follow and whatever pace you want to progress, we have the support here to help you make your ambitions a reality, whether it’s in Retail or elsewhere in the Group.

    Benefits

    We know that everyone has different priorities at different stages of their lives, so we offer a wide range of rewards and benefits. As well as holiday and contributory pension, you can expect to enjoy:

  • 25% off most of our products in Halfords Retail stores and online
Amazing discounts of up to 50% on your garage bills at Halfords AutocentreDiscount on Halfords Breakdown Cover, with bike cover as standard for all annual policiesAt least 25% colleague discount at TredzLife AssuranceUniformDiscounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and moreEmployee assistance programme offering free, independent, confidential support and counselling 24 hours a day, seven days a weekFantastic Trade Price Bike Scheme - buy one bike per year from a range of bikes which have been significantly reducedOption to join our Sharesave scheme: save to purchase shares at a 20% discountCycle2Work schemeWagestream – a financial planning app that gives you more control over your pay. Access up to 30% of your pay as you earn it and save automatically from your salary to build a rainy-day fund for the futureHealth Cash Plan - claim cash back towards your healthcare costs and get access to health and well-being services

To Be Successful In This Role You Will Need

Experience of delivering great customer service, ideally in a retail sales environmentA proactive approach to helping customers and understanding their needsProblem solving skillsAvailability to work on a rota basis, including weekends

Ideally, You’ll Also Have The Following

Some knowledge and skills in car parts fitting and cycle repairSome experience of working towards and achieving sales targets

We’re in an exciting chapter – rapidly growing our business with a focus on motoring services and electric mobility. We’re the UK’s leading retailer of motoring and cycling products and services, and the UK’s largest vehicle service, maintenance and repair business. Join us and be part of our success story in getting the nation safely back on the move.

Not sure you meet all the criteria? We'd encourage you to take the wheel and apply anyway At Halfords we are committed to creating an inclusive workplace for our colleagues. We're an equal opportunities employer and proud to welcome applications from all backgrounds and embrace diversity within our one Halfords Family.