Customer Experience Manager
1 week ago
We are seeking a highly skilled and experienced Customer Experience Manager to lead our in-store management teams and drive customer satisfaction.
Key Responsibilities- Coach, motivate, and guide managers to work as a productive team, building their capabilities and leading them through change.
- Help your team put themselves in the customers' shoes, taking genuine pride in how we deliver a better service and spot opportunities.
- Lead through communication; clearly articulating how we're performing and inspiring improvements for now, and the next quarter.
- Develop yourself as the operational expert and act as a role model for your team.
- Confidently make decisions at pace and feel empowered and accountable to run your area of the store – and to deputise for the Store Manager.
You might currently be managing a smaller supermarket or convenience store or already in a team leadership role. Maybe you're looking for a new challenge after a career break or transferring from another big store retail environment or another sector.
What matters most is you – that you're motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service.
What We Offer- Salary will be dependent upon your experience as well as the store size, complexity, and location.
- A great range of benefits for all our colleagues, including:
- Discount card – 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity, and paternity leave.
- Pension – we'll match 4-7% of your pension contributions.
- Sainsbury's share scheme – build up an investment at discounted prices.
- Wellbeing support – access to emotional support, counselling, legal, and financial advice.
- Colleague networks – link with like-minded people to help fulfil your potential.
- Cycle to Work scheme – hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
-
Experience Manager
1 week ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Leader to join our team at Sainsbury's. As a Lead Customer Experience Manager, you will be responsible for leading a team of managers and driving customer satisfaction across our stores.Key ResponsibilitiesLead and motivate a team of managers to deliver exceptional customer...
-
Experience Manager
6 days ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Leader to join our team at Sainsbury's. As a Lead Customer Experience Manager, you will be responsible for leading a team of managers and driving customer satisfaction across our stores.Key ResponsibilitiesLead and motivate a team of managers to deliver exceptional customer...
-
Customer Experience Manager
7 days ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Supermarkets Ltd Full timeJob DescriptionJob Title: Customer Experience ManagerJob Summary:We are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's Supermarkets Ltd. As a Customer Experience Manager, you will be responsible for delivering exceptional customer service and leading a team of retail professionals to achieve outstanding...
-
Customer Experience Manager
1 week ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a key member of our in-store management team, you will be responsible for delivering exceptional customer service and driving sales growth in your assigned area.Key ResponsibilitiesCustomer Service: Provide outstanding customer...
-
Lead Customer Experience Manager
6 days ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeOur Mission: Driven by our passion for food, we strive to serve and assist every customer. At Sainsbury's, we are seeking a dedicated and inspiring Lead Customer Experience Manager to elevate the in-store experience for both customers and colleagues. This role offers a unique opportunity to lead and develop a team of managers within one of our busiest and...
-
Lead Customer Experience Manager
3 weeks ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeOur Mission: Driven by our passion for food, we strive to serve and assist every customer. At Sainsbury's, we are seeking a dedicated and inspiring Lead Customer Experience Manager to elevate the in-store experience for both customers and colleagues. This role offers a unique opportunity to lead and develop a team of managers within one of our busiest and...
-
Customer Experience Director
2 hours ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Manager to lead our store operations and drive customer satisfaction.As a key member of our management team, you will be responsible for setting the direction of travel in your area, coaching and motivating your team, and developing yourself as an operational expert.Key...
-
Lead Customer Experience Director
3 days ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Leader to join our team at Sainsbury's. As a Lead Customer Experience Manager, you will be responsible for leading a team of managers and driving customer satisfaction across our stores.Key ResponsibilitiesLead and motivate a team of managers to deliver exceptional customer...
-
Lead Customer Experience Director
3 days ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Experience Leader to join our team at Sainsbury's. As a Lead Customer Experience Manager, you will be responsible for leading a team of managers and driving customer satisfaction across our stores.Key ResponsibilitiesLead and motivate a team of managers to deliver exceptional customer...
-
Lead Customer Experience Director
1 week ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a Customer Experience Manager, you will be responsible for leading a team of managers and driving customer satisfaction across our stores.Key ResponsibilitiesLead a team of managers to deliver exceptional customer service and drive...
-
Lead Customer Experience Director
6 days ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Experience Manager to join our team at Sainsbury's. As a Customer Experience Manager, you will be responsible for leading a team of managers and driving customer satisfaction across our stores.Key ResponsibilitiesLead a team of managers to deliver exceptional customer service and drive...
-
Customer Experience Advisor
1 week ago
Sutton Coldfield, Birmingham, United Kingdom BT Group Full timeJob SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Digital Sales Advisor. As a key member of our retail team, you will be responsible for providing exceptional customer service and sales support to our customers.About the RoleAs a Digital Sales Advisor, you will be the face of our brand, working closely with...
-
Customer Service Manager
2 months ago
Sutton Coldfield, Birmingham, United Kingdom Pertemps Full timeCustomer Service Manager OpportunityA successful client near Sutton Coldfield is seeking an experienced Customer Service Manager for a full-time permanent position. This is an office-based role with no hybrid option.Working Hours:Monday – Friday (no weekends) with a salary of £35,000 per annum.Main Responsibilities:Supervising and mentoring the sales...
-
Customer Service Manager
3 days ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of customer-facing colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of customer-facing colleagues...
-
Customer Service Manager
3 days ago
Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Service Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of customer-facing colleagues to deliver exceptional customer service and drive sales growth.Key ResponsibilitiesLead a team of customer-facing colleagues...
-
Customer service manager
2 months ago
Sutton Coldfield, Birmingham, United Kingdom Adecco Full timeAbout the Job:Lead the customer service department to ensure excellent customer satisfactionDevelop effective customer service policies and proceduresHandle escalated customer complaints and issuesCollaborate with other departments to improve processesMain Duties:Supervise and mentor the sales support team membersSet clear objectives and goals for the...
-
Property Viewing Guide
3 days ago
Sutton Coldfield, Birmingham, United Kingdom Cubitt & West Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Property Viewing Guide. As a key member of our property team, you will be responsible for providing exceptional customer service to our clients, ensuring they have a positive and memorable experience when viewing properties.Key ResponsibilitiesAccompany...
-
Property Viewing Guide
2 days ago
Sutton Coldfield, Birmingham, United Kingdom Cubitt & West Full timeAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Property Viewing Guide. As a key member of our property team, you will be responsible for providing exceptional customer service to our clients, ensuring they have a positive and memorable experience when viewing properties.Key ResponsibilitiesAccompany...
-
Operations Manager
6 days ago
Sutton Coldfield, Birmingham, United Kingdom Stonegate Group Full timeAbout UsStonegate Group is a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes well-known brands such as Slug & Lettuce, Be At One, and Popworld.Job SummaryWe are seeking an experienced Deputy Manager to join our team at Ye Olde Red Lion. As a key member of our management team, you will be responsible...
-
Operations Manager
7 days ago
Sutton Coldfield, Birmingham, United Kingdom Stonegate Group Full timeAbout UsStonegate Group is a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse portfolio includes well-known brands such as Slug & Lettuce, Be At One, and Popworld.Job SummaryWe are seeking an experienced Deputy Manager to join our team at Ye Olde Red Lion. As a key member of our management team, you will be responsible...
