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Customer Experience Director
2 months ago
We are seeking a highly skilled and experienced Customer Experience Manager to lead our store operations and drive customer satisfaction.
As a key member of our management team, you will be responsible for setting the direction of travel in your area, coaching and motivating your team, and developing yourself as an operational expert.
Key Responsibilities- Coach, motivate, and guide your managers to work as a productive team, building their capabilities and leading them through change.
- Help your team put themselves in the customers' shoes, taking genuine pride in how we deliver a better service and spot opportunities.
- Lead through communication, clearly articulating how we're performing and inspiring improvements for now and the next quarter.
- Develop yourself as the operational expert and act as a role model for your team.
- Make decisions at pace and feel empowered and accountable to run your area of the store and deputise for the Store Manager.
You may currently be managing a smaller supermarket or convenience store or already in a team leadership role. Maybe you're looking for a new challenge after a career break or transferring from another big store retail environment or another sector.
What matters most is you - that you're motivated to develop, dedicated to bringing out the best in others, and passionate about customer service.
What We OfferSalary will be dependent upon your experience as well as the store size, complexity, and location. Alongside this, we also offer a great range of benefits for all our colleagues, including:
- Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu, and Habitat after four weeks. This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
- Free food and hot drinks provided for Colleagues in all our stores.
- Generous holiday entitlement, maternity, and paternity leave.
- Pension - we'll match 4-7% of your pension contributions.
- Sainsbury's share scheme - build up an investment at discounted prices.
- Wellbeing support - access to emotional support, counselling, legal, and financial advice.
- Colleague networks - link with like-minded people to help fulfil your potential.
- Cycle to Work scheme - hire a new bike and cycling equipment, whilst saving on tax and NI.
- Special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
