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Experience Manager

2 months ago

Sutton Coldfield, Birmingham, United Kingdom Sainsbury's Full time
About the Role

We are seeking a highly skilled and experienced Customer Experience Leader to join our team at Sainsbury's. As a Lead Customer Experience Manager, you will be responsible for leading a team of managers and driving customer satisfaction across our stores.

Key Responsibilities
  • Lead and motivate a team of managers to deliver exceptional customer experiences
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with cross-functional teams to drive business growth and improve operational efficiency
  • Coach and develop team members to enhance their leadership skills and customer service abilities
  • Monitor and analyze customer feedback to identify areas for improvement
Requirements
  • Proven experience in a customer-facing leadership role, preferably in a retail or food industry
  • Strong leadership and coaching skills, with the ability to motivate and develop a team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues and customers
  • Ability to analyze data and make informed decisions to drive business growth
  • Strong problem-solving skills, with the ability to think critically and creatively
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance
About Sainsbury's

Sainsbury's is a leading food retailer with a long history of innovation and customer satisfaction. We are committed to providing our customers with the best possible shopping experience, and we are seeking talented individuals to join our team and help us achieve this goal.