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Customer Service Representative

2 months ago


Slough, Slough, United Kingdom Source4 Personnel Solutions Full time
Customer Service Agent

We are seeking a highly skilled and organized Customer Service Agent to join our team at Source4 Personnel Solutions. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:
  • Manage inbound calls and emails from clients, galleries, artists, and agents to coordinate the collection and shipment of high-value artworks.
  • Be the primary point of contact for clients based in the UK and abroad, providing timely and effective communication.
  • Schedule and manage collections, deliveries, and shipments using our CODA shipping system.
  • Monitor and track shipments through our supplier network, updating CODA with the latest delivery information and Proof of Delivery (POD).
  • Provide quotations to clients via email, ensuring accurate and timely responses.
  • Assist in the warehouse as needed, including lifting artwork (approximately 10% of the role).
  • Keep clients and the team informed about any potential delays or issues.
  • Book packing jobs with our expert packing partners and arrange storage for art clients at our secure facilities.
Requirements:
  • Customer service experience is essential, with a proven track record of providing excellent service.
  • Excellent telephone and email communication skills, with the ability to build strong relationships with clients.
  • Strong organizational and time-management abilities, with a keen eye for detail.
  • Proficient keyboard skills and a good understanding of geography.
  • A methodical approach, with the ability to work independently and as part of a team.
  • Full training on our bespoke industry-leading shipping system will be provided.
  • The opportunity to visit world-renowned art shows and galleries.

Please note that we are an equal opportunities employer and comply with all relevant UK legislation. If you are successful in your application, you will be required to attend a full registration with one of our Consultants, which will involve providing a current passport, any relevant visas, a proof of address, and completing relevant tests and a full competency-based interview.