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Help Desk Technician

2 months ago


Telford, Telford and Wrekin, United Kingdom Touchscreen Talent Limited Full time
Job Description

Job Title: L2 Support Analyst

Company: Touchscreen Talent Limited

Job Type: Full-time

Location: Shropshire/Hybrid

Job Category: IT & Technology

Job Description:

We are seeking a highly skilled and experienced IT Support Specialist to join our team. As a Technical Support Analyst, you will be responsible for providing dedicated IT support services to our clients across all areas of the business.

Key Responsibilities:

  • Investigate, diagnose, and resolve IT support issues, working with users, other staff, and third-party suppliers as appropriate.
  • Work to SLAs as set by the department and keep customers updated.
  • Take ownership for the resolution of issues, monitoring progress and applying the escalation procedure as necessary within a service desk environment.
  • Where escalation is required, gather and attach supporting information to the ticket.
  • Assist with agreed plans to install or upgrade items of hardware and/or software.
  • Create and maintain documentation for IT systems.

Requirements:

  • Knowledge of or skilled in Microsoft based operating systems with emphasis on Windows 10/11 and Microsoft Server 2022.
  • Networking experience (LAN, WAN, Wi-Fi).
  • Laptops, Mobiles, Printers, and other network devices.
  • MS O365, AD (active directory), MS Teams, Sharepoint, Outlook.
  • Excellent communication skills and telephone manner.
  • Ability to set expectations and communicate results.
  • Creating technical documentation.
  • ITIL v4 Foundation (desirable).

About Us:

We are a growing business looking for a talented individual to join our team. If you have a passion for helping people and broadening your understanding of IT, we would love to hear from you.