Fraud and Credit Team Lead
3 days ago
Job Title: Fraud and Credit Team Manager
Company: Next
Location: Remote
Job Type: Full-time
Contract: 12 Month fixed term contract
Salary: £16.04 per hour, plus an additional £1 per hour for weekend working
Job DescriptionKey Responsibilities:
- Lead, coach, and motivate a team to deliver exceptional customer service.
- Manage and maintain a professional, efficient, and customer-focused team through successful leadership.
- Inspire outstanding operational performance by providing clear direction and guidance.
- Make decisions confidently, even when facing changing priorities.
- Plan and manage tasks to meet deadlines.
Requirements:
- Previous management experience.
- Strong understanding of working within a customer service and/or contact centre environment.
- Analytical mind-set with strong attention to detail.
- Excellent communication skills, both verbally and written.
- Ability to communicate clearly and coherently with all levels.
What We're Looking For:
We're seeking a highly motivated and experienced Team Manager to join our Credit, Collections and Fraud Department. As a Team Manager, you will play a vital role in delivering exceptional customer service through coaching and support of your team.
What You'll Be Doing:
As a Team Manager, you will be responsible for leading, coaching, and motivating a team to deliver exceptional customer service. You will manage and maintain a professional, efficient, and customer-focused team through successful leadership. You will inspire outstanding operational performance by providing clear direction and guidance.
Why Join Us:
At Next, we're committed to delivering exceptional customer service. We're looking for a highly motivated and experienced Team Manager to join our team and help us achieve our goals.
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