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Credit Management Team Leader
2 months ago
Job Summary
We are seeking a highly skilled and experienced Credit Management Team Leader to join our team at Next. As a key member of our Credit, Collections and Fraud Department, you will play a vital role in delivering exceptional customer service and driving operational performance.
Key Responsibilities
- Provide clear direction and guidance to your team to inspire outstanding operational performance.
- Set objectives, provide constructive feedback, and encourage success to contribute to the delivery of great service.
- Build strong relationships with your team to create a positive and dynamic working environment.
- Work closely with the Credit, Collections and Fraud Department to achieve business objectives.
Requirements
- Previous management experience, ideally in a customer service and/or contact centre environment.
- Strong understanding of working within a customer service and/or contact centre environment.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Excellent communication and interpersonal skills.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
