Retail Supervisor

4 days ago

West Bromwich, Sandwell, United Kingdom Utilita Energy Full time
Job Description

Job Title: Retail Supervisor (Energy Hub)

Location: West Brom

Salary: £35,094

Hours: Monday – Saturday, Shift rotation basis

About the Role:

We are seeking a highly motivated and customer-focused Retail Supervisor to join our team at our West Brom Energy Hub. As a Retail Supervisor, you will be responsible for providing exceptional customer service and support to our customers through face-to-face interactions, live chat, and phone support.

Key Responsibilities:

  • Provide top-notch customer service and support to customers through various channels
  • Use our in-house CRM system to resolve customer inquiries and issues
  • Top up customers' gas and electric meters
  • Share energy efficiency tips and tricks with customers
  • Handle PayPoint and Payzone transactions
  • Work towards sales and service goals
  • Sell our fantastic products to customers
  • Collaborate with local charities and organizations to make a positive impact
  • Adapt to changing customer contact channels and priorities

Requirements:

  • Positive and solution-focused individual with a can-do attitude
  • Ability to adapt to changing customer contact channels and priorities
  • Previous experience in a customer-focused role, either face-to-face or telephony

What We Offer:

  • Bonus Scheme – a structured bonus scheme with personal and business elements
  • Career progression – training and clear progression pathways to help you achieve your goals
  • Win tickets – exciting competitions to win tickets to shows and sporting events
  • Time off – 25 days annual leave plus bank holidays
  • Wellbeing – access to the Unmind App and Employee Assistance Programme
  • Health care scheme – including dental, eye care, and health consultations
  • Exclusive packages – discounted offers for home Sky TV and broadband packages
  • Giving back – a paid volunteering day every year and opportunities to get involved in fund-raising
  • Death in service – twice your annual salary to your designated next of kin
  • Pension – 4% contribution from us when you contribute 5%

About Us:

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to our award-winning app and smart meters. Our customers use around 11% less energy than the average bill-paying household. We are committed to our operations being net zero by 2030 and believe in educating customers on the cleanest and greenest ways to use energy. Our core values are Fairness, Smart, and Sustainability.

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