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Retail Supervisor
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Retail Supervisor at our Energy Hub in West Brom. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless customer experience.
Key Responsibilities- Customer Service: Provide top-notch customer service to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Energy Hub Operations: Assist with the day-to-day operations of the Energy Hub, including managing customer interactions, processing transactions, and maintaining a clean and organized workspace.
- Sales and Service Goals: Work towards achieving sales and service targets, promoting our products and services to customers, and providing solutions to meet their energy needs.
- Community Engagement: Collaborate with local charities and organizations, promoting our charitable foundation, 'Utilita Giving,' and making a positive impact in the community.
- Adaptability: Demonstrate flexibility and adaptability in responding to changing customer needs, working across different channels, and supporting the team as needed.
- Bonus Scheme: Participate in a structured bonus scheme, with personal and business elements, tied to our core values of fairness, smart, and sustainability.
- Career Progression: Enjoy opportunities for career growth and development, with training and clear progression pathways to help you achieve your goals.
- Wellbeing: Access to our partnered Unmind App, providing resources and support for mental wellbeing, as well as access to a dedicated GP line and counseling services.
- Healthcare Scheme: Enjoy comprehensive healthcare benefits, including dental, eye care, and diagnostic services.
- Employee Assistance Programme: Access to a dedicated GP line, counseling support, and legal and financial advice 24/7, 365 days a year.
- Exclusive Packages: Take advantage of discounted offers for home Sky TV and broadband packages.
- Giving Back: Enjoy a paid volunteering day every year, as well as opportunities to participate in fund-raising activities.
- Death in Service: Receive a death benefit of twice your annual salary, providing peace of mind for your loved ones.
- Pension: Contribute 4% of your salary, with a 5% employer match.
We are the energy company of choice for over 800,000 homes across the UK, providing award-winning services and innovative solutions to our customers. Our customers use around 11% less energy than the average bill-paying household, thanks to our smart meters and app. We are committed to sustainability, with a goal of being net zero by 2030, and are proud to be a certified Great Place to Work company.
