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Retail Supervisor

2 months ago

West Bromwich, Sandwell, United Kingdom Utilita Energy Full time £35,094
About the Role

We are seeking a highly motivated and customer-focused Retail Supervisor to join our team at our West Brom Retail Hub. As a Retail Supervisor, you will be responsible for providing exceptional customer service and support to our customers through face-to-face interactions, live chat, and phone support.

Key Responsibilities
  • Provide excellent customer service and support to customers through various channels
  • Work towards sales and service goals, achieving targets and exceeding expectations
  • Collaborate with local charities and organizations to make a positive impact in the community
  • Adapt to changing customer contact channels, including face-to-face, live chat, and phone support
  • Participate in training and development programs to enhance skills and knowledge
What We Offer
  • A competitive bonus scheme with personal and business elements
  • Career progression opportunities with clear pathways for advancement
  • Access to 25 days annual leave plus bank holidays
  • A comprehensive wellbeing program, including mental health support and access to the Unmind App
  • A healthcare scheme with dental, eye care, and diagnostic services
  • An Employee Assistance Program with 24/7 access to a dedicated GP line, counseling support, and legal and financial advice
  • Exclusive packages for home Sky TV and broadband
  • A paid volunteering day to give back to the community
  • A pension scheme with employer contributions
About Us

Utilita Energy is the energy company of choice for over 800,000 homes across the UK, providing award-winning energy solutions and smart meters. We are committed to sustainability, with a goal of being net zero by 2030. Our dedication to educating customers on clean and green energy usage is unmatched, making sustainability a core value.