Current jobs related to Client Support Specialist - Doncaster, Doncaster - Kustom Design Printing

  • Client Support Specialist

    4 weeks ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    Are you dedicated and possess the positive values necessary to enhance the lives of individuals in need? We are seeking a compassionate, energetic, and highly driven individual to become a Client Support Specialist within our Supported Living Services. This role presents an exciting chance to contribute to our well-established services that assist...

  • Client Support Specialist

    3 months ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    Are you dedicated and possess the positive values necessary to enhance the lives of individuals in need? We are seeking a compassionate, energetic, and highly driven individual to become a Client Support Specialist within our Supported Living Services. This role presents an exciting chance to contribute to our well-established services that assist...

  • Client Support Specialist

    2 weeks ago

    Doncaster, Doncaster, United Kingdom beBee Professionals Full time £20,000 - £30,000

    beBee Professionals is looking for a Client Support Specialist to deliver exceptional customer service in Doncaster, UK. As a key member of our team, you will provide timely and effective support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide product and service...

  • Support Coordinator

    4 weeks ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    Job Summary:Creative Support is seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. As a Support Coordinator, you will play a vital role in providing outcome-focused support to enable clients to lead fulfilling and valued lives.Key Responsibilities:Provide support to clients...

  • Support Coordinator

    2 months ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    Job Summary:Creative Support is seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. As a Support Coordinator, you will play a vital role in providing outcome-focused support to enable clients to lead fulfilling and valued lives.Key Responsibilities:Provide support to clients...

  • Support Coordinator

    2 months ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    Job Summary:Creative Support is seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. As a Support Coordinator, you will play a vital role in providing outcome-focused support to enable clients to lead fulfilling and valued lives.Key Responsibilities:Provide person-centered...

  • Support Coordinator

    2 months ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    Job Summary:Creative Support is seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. As a Support Coordinator, you will play a vital role in providing outcome-focused support to enable clients to lead fulfilling and valued lives.Key Responsibilities:Provide person-centered...

  • Support Coordinator

    2 months ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. This is an exciting opportunity to be part of our well-established services, which supports individuals with learning disabilities.The successful candidate will have skills in positive communication and engagement, and...

  • Support Coordinator

    2 months ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. This is an exciting opportunity to be part of our well-established services, which supports individuals with learning disabilities.The successful candidate will have skills in positive communication and engagement, and...

  • Senior Support Worker

    2 weeks ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a compassionate and highly motivated Senior Support Worker to join our Doncaster Supported Living Services team. As a Senior Support Worker, you will work alongside the Team Leader to deliver high-quality, outcome-focussed support to tenants with a range of complex needs, including learning disabilities, autism, and complex needs.Your role...

  • Senior Support Worker

    2 months ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    **Job Summary**We are seeking a highly motivated and caring individual to join our team as a Senior Support Worker in our Doncaster Supported Living Services. As a Senior Support Worker, you will play a key role in delivering high-quality care and support to individuals with complex needs.**Key Responsibilities**Develop and lead the team to ensure tenants...

  • Senior Support Worker

    2 months ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    **Job Summary**We are seeking a highly motivated and caring individual to join our team as a Senior Support Worker in our Doncaster Supported Living Services. As a Senior Support Worker, you will play a key role in delivering high-quality care and support to individuals with complex needs.**Key Responsibilities**Develop and lead the team to ensure tenants...

  • Senior Support Worker

    2 weeks ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a compassionate and highly motivated Senior Support Worker to join our team in Doncaster, South Yorkshire. As a Senior Support Worker, you will play a vital role in delivering high-quality, person-centred support to individuals with complex needs.Your key responsibilities will include:Developing and leading the team to ensure tenants receive...

  • Support Coordinator

    1 month ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. This is an exciting opportunity to be part of our well-established services, which support individuals with learning disabilities.The successful candidate will have skills in positive communication and engagement, and...

  • Support Coordinator

    1 month ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. This is an exciting opportunity to be part of our well-established services, which support individuals with learning disabilities.The successful candidate will have skills in positive communication and engagement, and...

  • Support Coordinator

    1 month ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. This is an exciting opportunity to be part of our well-established services, which supports individuals with learning disabilities.The successful candidate will have skills in positive communication and engagement, and...

  • Support Coordinator

    1 month ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a highly motivated and caring individual to join our team as a Support Coordinator in our Doncaster Supported Living Services. This is an exciting opportunity to be part of our well-established services, which supports individuals with learning disabilities.The successful candidate will have skills in positive communication and engagement, and...

  • Support Coordinator Role

    2 weeks ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    We are seeking a highly motivated and caring individual to join our Doncaster Supported Living Services team as a Support Coordinator. This exciting opportunity will enable you to make a positive difference in the lives of people living in Doncaster, South Yorkshire.The Support Coordinator role requires a dynamic and proactive person who can provide...

  • Support Coordinator Role

    1 week ago

    Doncaster, Doncaster, United Kingdom Creative Support Full time

    Are you a caring and dynamic individual looking to make a difference in the lives of people living in Doncaster, South Yorkshire?We are seeking a highly motivated Support Coordinator to join our well-established services, which support individuals with learning disabilities.The successful candidate will have skills in positive communication and engagement,...

  • Care Support Specialist

    4 days ago

    Doncaster, Doncaster, United Kingdom Cera Care Full time

    Cera Care offers a rewarding opportunity as a Care Support Specialist to join our Specialist Services Team. This role involves providing high-quality care and support to our clients in Doncaster, who require assistance with daily living activities. As a Care Support Specialist, you will work closely with our clients to understand their individual needs and...

Client Support Specialist

3 months ago

Doncaster, Doncaster, United Kingdom Kustom Design Printing Full time
Job Overview

Position Title: Customer Support Specialist

Position Summary:

We are in search of a dedicated and customer-focused individual to take on the role of Customer Support Specialist. This position is essential for delivering outstanding customer service, resolving technical challenges, and ensuring overall customer satisfaction. As a Customer Support Specialist, you will be instrumental in fostering positive customer interactions and enhancing the success of Kustom Design Printing.

Key Responsibilities:

1. Customer Engagement: Address customer inquiries and provide prompt and precise assistance through various communication methods, including phone, email, and chat.

2. Technical Troubleshooting: Diagnose and resolve customer issues, offering technical support and guiding customers through effective solutions. Handle hardware and software challenges, escalating complex matters to the relevant teams as needed.

3. Resolution Management: Take responsibility for customer issues, ensuring they are resolved efficiently. Work collaboratively with other departments to address customer concerns swiftly.

4. Product Expertise: Acquire a thorough understanding of our products and services to provide accurate information and effectively respond to customer inquiries. Stay informed about product updates and industry developments.

5. Record Keeping: Maintain detailed and accurate customer records, including case notes and interactions. Update support documentation to improve self-service resources.

6. Feedback Collection: Gather customer feedback, identify common issues, and relay insights to relevant teams for ongoing improvement. Advocate for customer needs and suggest enhancements to improve the customer experience.

7. Escalation Procedures: Escalate urgent issues to the appropriate internal teams, providing comprehensive information to ensure quick resolution. Follow up with customers to confirm satisfaction and resolution.

8. Performance Metrics: Achieve or surpass key performance indicators (KPIs) and service level agreements (SLAs) related to response times, resolution times, and customer satisfaction. Generate reports on support activities to inform process enhancements.

Qualifications:

1. Experience: A minimum of 1-3 years in a customer support or service role, ideally within a technical context.

2. Communication Skills: Exceptional verbal and written communication abilities, capable of explaining technical concepts to non-technical audiences. Active listening and empathy are crucial for delivering excellent customer service.

3. Analytical Skills: Strong problem-solving capabilities to effectively diagnose and resolve customer issues. Ability to think critically and provide innovative solutions to unique challenges.

4. Technical Knowledge: Familiarity with computer systems, software applications, and digital devices. Basic understanding of networking and troubleshooting techniques is advantageous.

5. Customer Orientation: Committed to delivering exceptional customer experiences and ensuring satisfaction. Maintain professionalism in challenging situations.

6. Flexibility: Adaptable to changing priorities and business needs. Willingness to thrive in a fast-paced environment and manage multiple tasks.

7. Team Collaboration: A collaborative approach with the ability to work effectively within a team. Eager to share knowledge and contribute positively to team dynamics.

8. Organizational Skills: Strong time management skills and the ability to prioritize tasks efficiently. Detail-oriented to ensure accuracy in customer interactions and documentation.

Note: This job description outlines essential responsibilities and qualifications and is not an exhaustive list of all duties required. Management reserves the right to modify responsibilities as necessary.

Job Type: Full-time

Compensation: £24,960 per year

Additional Benefits:

  • Bonus scheme

Perks:

  • Discounted or complimentary food
  • On-site parking available

Schedule:

  • 8-hour shifts
  • Monday to Friday

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Customer Service: 2 years (preferred)

Certification:

  • Driving Licence (preferred)