Customer Sales Representative

5 days ago


Worcester, Worcestershire, United Kingdom FirstGroup Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Sales Advisor. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling a range of tickets and services to our customers.

Main Responsibilities:

  • Provide high-level customer service and be proactive in meeting customer needs
  • Sell a range of products and services to customers in a friendly, professional, and efficient manner
  • Maximize opportunities for increased sales by adopting selling techniques and offering enhanced products to customers
  • Carry out routine maintenance and cleaning of ticket machines and IT equipment
  • Accurately complete all accountancy and other associated documentation
  • Maintain ticket machines at the station
  • Provide customer assistance when required
  • Carry out winter weather precautions

Requirements:

  • Able to deliver exceptional front-line customer service
  • Able to understand customer requirements and expectations
  • A self-starter with a can-do attitude
  • Confident when decision making
  • Able to remain calm yet directive in a crisis
  • Able to work to strict procedures

About the Location:

Our station is a key transportation hub, providing connections to various destinations. As a Customer Sales Advisor, you will be working in a fast-paced environment, interacting with customers and colleagues to provide excellent service.

Working Pattern:

This role requires shift working, including weekends and bank holidays. You must be able to work flexible hours, including early mornings and late evenings, and be able to get to and from the station without relying on public transport.

Additional Information:

This role involves assisting customers with luggage and, during cold winter weather, gritting the platforms in preparation for the first train departure.



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