Administrative Support Specialist
4 weeks ago
Position Overview
We are seeking a dedicated and proactive individual to join our organization as an Office Coordinator within the Community Mental Health Team.
The ideal candidate will demonstrate a strong commitment to teamwork and innovative approaches to delivering exceptional service. This role involves working in a dynamic office setting alongside a diverse team of Community Mental Health Professionals, including Nurses, Occupational Therapists, Social Workers, and Support Staff.
Our team is known for its supportive and compassionate environment. We strive to provide top-notch administrative assistance to enhance the safety, health, and well-being of individuals in our community. We are committed to offering internal development opportunities, along with access to supervision and performance reviews.
Key Responsibilities
The successful candidate will be responsible for delivering a comprehensive administrative service, which includes:
- Managing incoming phone calls and appointment scheduling
- Addressing inbox inquiries
- Typing correspondence, reports, agendas, and meeting minutes
The applicant must be capable of organizing and prioritizing their workload effectively to meet deadlines and accommodate urgent tasks.
This role is diverse and can be demanding, requiring support for the clinical team. The candidate will also provide coverage for colleagues as needed, including front desk support.
About Our Organization
Cheshire and Wirral Partnership NHS Foundation Trust offers a range of health and care services, focusing on mental health, learning disabilities, community physical health, and all-age disability care.
Our mission is to empower individuals to reach their full potential through a compassionate, person-centered approach. We have received outstanding ratings for our caring services and maintain a commitment to high-quality care.
We provide various roles at all levels, catering to those starting their careers or seeking to leverage their skills in new opportunities. Our organization is dedicated to fostering inclusive recruitment practices, promoting equality and diversity, and creating a culture that values differences.
To support new employees, we offer an induction program tailored to the role, ensuring you have the necessary knowledge and resources to thrive within our organization.
We encourage applications from individuals with direct experience of utilizing our services.
Essential Qualifications and Skills
Required
- Proficiency in Microsoft Office applications
- Understanding of confidentiality principles
- Strong organizational skills with the ability to prioritize tasks and work independently
- Excellent written and verbal communication abilities
Preferred
- Experience in audio typing
- Familiarity with minute/note-taking
Educational Background
Required
- Demonstrated typing skills (RSA 111/NVQ Level III in an administrative subject or equivalent)
- Adequate proficiency in English to fulfill job responsibilities
Preferred
- ECDL certification
Experience
Required
- Proven experience in providing administrative support
Preferred
- Background in a healthcare setting
- Experience working collaboratively in an office environment
- Familiarity with processes and procedures relevant to this service area
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