Medical Receptionist
1 week ago
Job Title: Medical Receptionist
Based At: The Ridgeway Surgery
Reports To: Reception Manager
Job Purpose: To provide efficient and effective front-line services to patients, clinicians, and other stakeholders.
Key Responsibilities:
- Dealing with patient queries and requests via face-to-face, telephone, and other forms of contact.
- Processing and allocating prescriptions in conjunction with the clinical team.
- Providing front-line services to our walk-in center and branch surgery.
- Processing patient registrations and deductions on the practice list.
- Maintaining patients' electronic medical records and accessing information when required.
- Contacting patients for recalls and follow-ups as required by the practice team.
- Booking patient transport, interpreter, and other relevant services.
- Photocopying and dealing with incoming and outgoing post/faxes.
- Effective communication with other team and practice staff members.
- Effectively managing own time, workload, and resources.
Personal/Professional Development:
- The post-holder will participate in any relevant training programs implemented by the practice as part of this employment.
- Participation in an annual individual performance review.
- Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others where appropriate.
Person Specification:
- Qualifications:
- Essential: Up to GCE and/or A level.
- Desirable: Receptionist/customer service course.
- Experience:
- Essential: Previous reception experience.
- Desirable: Previous receptionist experience in the healthcare sector.
- Skills and Qualities:
- Essential: Word, Excel, basic typing skills, able to multitask, good telephone manner, good communication skills (written and oral), able to work on own initiative as well as take instruction from others, enthusiastic, adaptable, good sense of humor, honest, motivated, willing to learn on the job, able to prioritize, able to use one of the GP computer systems, flexibility, quick thinking.
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