Customer Service Team Leader

2 days ago

Diss, Norfolk, United Kingdom CVS Group Plc Full time
Customer Service Team Leader

CVS Group Plc is seeking a highly skilled and experienced Customer Service Team Leader to join our team. As a key member of our customer service team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service.

Key Responsibilities:
  • Lead a team of customer service representatives to achieve high standards of customer service
  • Implement and maintain effective customer service processes and procedures
  • Monitor and report on customer service metrics and performance
  • Develop and implement training programs to enhance customer service skills
  • Collaborate with other departments to ensure seamless customer service delivery
Requirements:
  • 3+ years' experience in a leadership role, preferably in customer service
  • Proven track record of delivering exceptional customer service
  • Strong leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Proficient in Microsoft Office and customer service software
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

CVS Group Plc is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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