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Customer Service Advocate
2 months ago
Job Summary:
Michelle Denny Recruitment is seeking a highly skilled Complaints Handler to join our client's team. As a key member of the complaints department, you will be responsible for investigating and resolving customer complaints in a timely and professional manner.
Key Responsibilities:
- Receive and respond to customer complaints through various channels, ensuring prompt and accurate resolutions.
- Actively listen to customers, analyzing complaints thoroughly and liaising with multiple departments to resolve issues.
- Provide feedback to relevant departments to identify recurring issues or trends in customer complaints, enabling process improvements.
- Record keeping effectively for correspondence with customers and departments, maintaining accurate records and documentation.
Requirements:
- Excellent communication and interpersonal skills, with the ability to effectively communicate with customers and internal stakeholders.
- Strong problem-solving and analytical skills, with the ability to investigate and resolve complex issues.
- Proficient in customer service principles and practices, with a focus on customer satisfaction.
- Ability to have challenging conversations internally and externally.
- Excellent attention to detail and organization skills, with the ability to maintain accurate records and documentation.
- Patience, empathy, and the ability to remain calm and professional in stressful situations.
- Familiarity with relevant laws, regulations, and industry standards related to customer service and complaint handling (preferred).
What We Offer:
Our client offers a highly competitive salary of up to £30,000, plus benefits and future progression opportunities in a rapidly growing, market-leading business.
