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Technical Account Manager

2 months ago

Milton, West Dunbartonshire, United Kingdom Achilles Information Limited Full time
Job Description

Job Summary:

We are seeking an experienced Technical Account Manager to join our team at Achilles Information Limited. As a Technical Account Manager, you will play a key role in supporting our clients to improve their environmental performance as part of our Achilles Carbon Reduce programme.

Key Responsibilities:

  • Technical Account Management: Manage clients through to achievement and maintenance of programme certification, providing lead technical support, liaising with and addressing technical issues and queries with partners and colleagues through to resolution, and providing technical training.
  • Non-Certification Projects: Research, project and client management, and project budget control, assisting in the preparation of proposals for clients seeking to join our certification programmes and preparing external reports to expected quality requirements.
  • Other Technical Tasks: Provide technical bespoke training and support sessions for clients and other approved organisations, liaising with other technical staff and external expert bodies as required to maintain technical knowledge, undertaking research to assist the Achilles technical team to progress and plan programme improvements as required, and providing technical input to new programme and service developments as required. Review and approval of all technical changes to the GHG programme.
  • Internal Subject Matter Expert: Provide training and coaching to internal team members to increase capability in understanding Achilles' products, processes, and services to benefit clients.

About Us:

Achilles Information Limited is a global company that is helping make the working world safer, cleaner, and fairer. We are committed to equity, diversity, and inclusion in our practices and workforce. We welcome applications from armed forces veterans, reservists, and their families.

What We Offer:

We offer a great pay and benefits package, and the opportunity to work with a global company that is making a positive impact on the environment. If you are passionate about sustainability and have the skills and experience we are looking for, we encourage you to apply.