Customer Service Representative

4 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Russell Tobin Full time £22,000 - £23,500
Customer Service Advisor Job Description **Job Summary:** We are seeking a highly skilled Customer Service Advisor to join our team at Russell Tobin. As a Customer Service Advisor, you will be responsible for providing exceptional customer service to our clients, resolving customer queries, and ensuring that all contacts are logged and updated in a timely manner. **Key Responsibilities:** * Answer customer contacts promptly and professionally * Log and validate all contacts on the provided case/call logging system * Resolve customer queries using relevant tools and systems * Manage end-to-end all contacts logged, providing regular updates to customers on ticket status * Invoke escalation procedures within defined time frames * Ensure quality standards are adhered to regarding both cases and calls * Proactively seek support from escalation teams via appropriate methods as required * Monitor ticket queues and handle tickets appropriately **Requirements:** * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment * Strong attention to detail and organizational skills * Ability to work effectively in a team environment **What We Offer:** * Competitive salary and benefits package * Opportunities for career growth and development * Collaborative and dynamic work environment **If you are a motivated and customer-focused individual who is looking for a new challenge, please submit your application today



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