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Client Relationship Manager

2 months ago

Tottenham, Greater London, United Kingdom Mission 4 Recruitment Full time
Client Relationship Manager - Direct Mail
Mission 4 Recruitment is a prominent entity in the marketing and communications sector within the UK.

With over three decades of expertise in direct marketing, customer relationship management (CRM), and transactional communication, we take pride in offering our clients a diverse range of customized solutions and cost-efficient services aimed at enhancing the quality of customer interactions, optimizing processes, consolidating expenses, and ultimately delivering a superior return on investment.

As part of our ongoing growth, we are seeking to appoint a seasoned client relationship manager to join our expanding team.

The ideal candidate will possess a background in direct mail or transactional mail, along with a solid understanding of lithographic printing and finishing, as well as digital and laser printing techniques.

A proactive and service-oriented mindset, coupled with a willingness to engage in all phases of a client's project, is crucial for success in this fulfilling position.

This role is office-based and entails:

  • Gathering necessary data and information for each project phase.
  • Escalating any additional charges that clients may be reluctant to accept to the Line Manager.
  • Managing jobs effectively to ensure timely completion within budget constraints.
  • Maintaining comprehensive awareness of the assigned client portfolio, tracking performance metrics including turnover and trends.
  • Proficiency in computer applications, particularly Management Information Systems (e.g., Shuttleworth) and Microsoft Office Suite.
  • Expertise in lithographic printing and finishing, digital and laser printing, data management, envelope production, and mailing services.
  • Ability to manage multiple projects simultaneously.
  • Flexibility and resilience under pressure.

Additional benefits include:

  • 24 days of annual leave.
  • Statutory pension scheme.
  • Complimentary Employee Assistance Program (EAP).

All employment is contingent upon satisfactory background checks, employment references, and verification of the right to work in the UK.

We will retain your information in our database and will reach out when other suitable opportunities arise.