Lead Area Supervisor

7 days ago


Kingston upon Thames, Greater London, United Kingdom Marks and Spencer Full time

About the Role

We are seeking a highly skilled and experienced professional to join our team as a Lead Area Supervisor at Marks and Spencer. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer experience, and leading a team of customer assistants to deliver exceptional results.

Key Responsibilities

  • Drive Sales Growth
    • Develop and implement strategies to drive sales growth and improve customer engagement across the store.
    • Monitor and analyze sales data to identify trends and opportunities for improvement.
  • Lead a High-Performing Team
    • Recruit, train, and develop a team of customer assistants to deliver exceptional customer service and sales results.
    • Coach and mentor team members to improve performance and achieve goals.
  • Improve Customer Experience
    • Develop and implement strategies to improve customer experience and engagement across the store.
    • Monitor and analyze customer feedback to identify areas for improvement.
  • Operational Excellence
    • Ensure the store is operating efficiently and effectively, with a focus on safety, security, and compliance.
    • Monitor and analyze operational data to identify areas for improvement.

Requirements

  • Leadership Experience
    • Proven experience in a leadership role, with a track record of driving sales growth and improving customer experience.
  • Customer Service Skills
    • Excellent customer service skills, with the ability to build strong relationships with customers and colleagues.
  • Operational Skills
    • Strong operational skills, with the ability to analyze data and identify areas for improvement.
  • Communication Skills
    • Excellent communication skills, with the ability to coach and mentor team members.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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