Front of House Supervisor

2 months ago

Kingston upon Thames, Greater London, United Kingdom German Doner Kebab Full time

Job Summary:

We are seeking a highly skilled and experienced Front of House Supervisor to join our team at German Doner Kebab. As a key member of our restaurant operations team, you will be responsible for ensuring exceptional customer service, maintaining high standards of quality control, and driving sales growth.

Key Responsibilities:

  • Lead and manage the Front of House team to deliver outstanding customer service and achieve sales targets.
  • Oversee daily operations, including staff scheduling, inventory management, and cash handling.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with the restaurant management team to achieve business objectives and drive growth.
  • Monitor and maintain high standards of quality control, hygiene, and health and safety.
  • Provide coaching and training to team members to enhance their skills and performance.
  • Manage conflicts and complaints in a professional and courteous manner.
  • Conduct regular audits and reviews to ensure compliance with company policies and procedures.
  • Develop and maintain strong relationships with guests, colleagues, and stakeholders.
  • Stay up-to-date with industry trends, best practices, and company initiatives.

Requirements:

  • Proven experience as a Front of House Supervisor or equivalent role in the food industry.
  • Excellent leadership, communication, and interpersonal skills.
  • Strong problem-solving and conflict resolution skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in English and basic computer skills.
  • Availability to work flexible hours, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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