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Lead Area Supervisor

2 months ago

Kingston upon Thames, Greater London, United Kingdom M&S Full time
About the Role

We are seeking a highly skilled and experienced Area Supervisor to join our team at M&S. As a key member of our store operations team, you will play a critical role in driving business growth and profitability through the implementation of our retail plan and delivery of key performance indicators (KPIs).

Key Responsibilities
  • Business Growth and Profitability
    • Support the development and implementation of business strategies to drive sales growth and profitability.
    • Monitor and analyze sales data to identify trends and areas for improvement.
  • Team Leadership and Development
    • Recruit, train, and develop a high-performing team of customer assistants.
    • Provide coaching and mentoring to team members to enhance their skills and knowledge.
  • Store Operations and Safety
    • Ensure the store is maintained to a high standard of cleanliness and organization.
    • Implement and maintain safe working practices to protect customers, colleagues, and the M&S brand.
  • Change Management and Digital Transformation
    • Support the delivery and embedding of business transformation plans and change initiatives.
    • Develop and implement digital solutions to improve customer experience and drive business growth.
  • Performance Management and Development
    • Regularly review individual performance and provide feedback to team members.
    • Identify areas for improvement and develop plans to address underperformance.
  • Commercial and Visual Excellence
    • Develop and implement commercial and visual strategies to drive sales growth and improve customer experience.
    • Monitor and analyze sales data to identify trends and areas for improvement.
  • Knowledge and Skills
    • Have a good understanding of commercial, visual, operational, and people processes and systems.
    • Be able to use data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit.
  • Leadership Capabilities
    • Embed change for lasting commercial impact and results.
    • Coach colleagues to accelerate performance and personal growth.
    • Recognize high performance and support poor performers to improve.
    • Help teams understand information and business messages by actively seeking out opinions and asking questions.
    • Seek the best solution for M&S by proactively collaborating with colleagues from across the business.