Lead Area Supervisor

4 weeks ago

Kingston upon Thames, Greater London, United Kingdom ENGINEERINGUK Full time
Job Summary

We are seeking a highly skilled and experienced Area Supervisor to join our team. As a key member of our store leadership team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring operational excellence.

Key Responsibilities
  • Support the implementation of the retail plan and delivery of KPI measures for your area of accountability
  • Role model great customer service and ensure the delivery of a customer-focused service proposition through your team
  • Recruit, develop, and motivate great talent within the customer assistant team, supporting succession requirements
  • Ensure colleagues understand and are motivated to deliver their part
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand
  • Deliver an inspirational, improved, and consistent visual customer journey in-store, inspiring customers to shop and buy more often
Technical Skills/Experience
  • Ability to lead a team to deliver excellent customer service and KPIs across the store
  • Create the right culture, role modeling new digital ways of working and leadership behaviors
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems
  • Use all available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit
  • Good working knowledge of VM principles
  • Good level of digital capability and an understanding and use of all systems
  • Good knowledge of the legal requirements across your area of accountability and the store
  • Knowledge of our people policies and managing performance within a team
  • The ability to have difficult conversations with effective resolutions with colleagues
  • Good communicator and listener who will inspire, share knowledge, and best practices with others
  • Ability to plan and review across the week and the month
  • Ability to deliver under pressure, demonstrating resilience
  • Ability to build and maintain relationships with key stakeholders across the store and region
  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
Key Leadership Capabilities
  • Successfully embeds change for lasting commercial impact and results
  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
  • Takes ownership and accountability for the success of their team
  • Spends time coaching colleagues to accelerate performance and personal growth
  • Recognizes high performance and supports poor performers to improve
  • Shows colleagues why they matter to M&S, their part to play in delivering the plan, and what the results of their work are
  • Uses customer feedback and market trends to guide team work
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions
  • Uses a combination of channels and technology to communicate, ensuring timely, clear, and open communication with colleagues
  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
Key Relationships and Stakeholders
  • Customers
  • Colleagues
  • Store Leadership
  • Regional Leadership
  • BIG

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