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Retail Supervisor

3 months ago

Kingston upon Thames, Greater London, United Kingdom Nespresso Full time

Position Snapshot

Nespresso

Retail Supervisor – Kingston

Circa. £30,500 + Potential Bonus + Excellent Benefits including Nespresso Coffee Machine and monthly allowance of capsules

Although this is a full time permanent opportunity, please speak to us about what flexibility means to you as we are always open to discuss individual's flexible working needs, don't let this stop you from applying.

Position Summary

We're looking for a proactive and commercially driven Retail Supervisor to join our Boutique in Kingston. Your priority will be to attain the sales targets of the boutique through premium customer experience and excellent delivery of all elements of boutique performance.

Nespresso is a name synonymous with quality and innovation. Our story began with a simple but revolutionary idea: to enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. Since 2001 in the UK, we've responded to consumers' increasing appreciation for quality coffees and our year-on-year growth is testament to the quality of our offering. Our quest, to be seen as the most indulgent coffee, has resulted in the very highest quality coffees, enjoyed as solutions for 'In Home' and 'Out Of Home' consumers.

A day in the life of a Retail Supervisor....

  • Completing shop floor observations and providing feedback to the team in line with management support.
  • Utilising customer experience and everyday coaching across the team.
  • Delivering a high standard of customer service.
  • Facilitating team training sessions.
  • Taking accountability for managing and resolving escalated complaints.
  • Monitoring and leading on internal control processes. Leading on ad hoc audits.

    What will make you successful?

    Just like our brand ambassador, George Clooney, the Nespresso coffee experience is innovative, stylish, sophisticated and difficult to resist. We want every customer to have a premium experience and you'll have the passion and panache to provide exactly that. Whether customers want an intense Stormio or a fruity cup of Toccanto, you'll be on hand to deliver service oriented sales and promote our unique brand experience.

    We're looking for confident and charismatic individuals who can deliver exceptional customer service utilising strong communication and interpersonal skills, as well as being able to demonstrate:

    • Previous supervisory shop floor experience in the retail sector.
    • A proven track record of delivering exceptional customer service.
    • A strong understanding of the retail and competitive environment in which the Nespresso business operates.
    • Enthusiasm to coach, train and mentor the Sales Assistants within your boutique.
    • Maintain and support a positive and collaborative team culture.

      In return, as part of Nestlé SA, we offer first-class training and great development opportunities. Plus, you can count on us for an attractive benefits package. This includes a competitive pension, up to 10% bonus, and 25 days holiday, with bank holidays on top.

      We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don't delay in submitting your application.

      To find out more about Nespresso please visit:

      At Nestlé, our values are rooted in respect. When we embrace diversity and give everyone the chance to be the best they can be, we can think in new, creative ways that grow and enhance our business. People of all gender identities, ethnically diverse individuals, people with disabilities, and members of the LGBT+ community are strongly encouraged to apply. If there is anything we can do to accommodate you to participate fully in the application process, please let us know. We take pride in championing inclusion and diversity, our people make up a number of Colleague Networks who represent different experiences and communities who hold us accountable in creating a sense of belonging for all, and our values create the conditions for us to respect the unique contribution you bring. Find out more about our Colleague Networks here: Diversity, equity and inclusion | Nestlé )

      We are committed to equal opportunity for all and we may collect relevant data for monitoring purposes during our candidate registration.