Supervisor - Luxury Fashion Retailer

3 weeks ago

Kingston upon Thames, Greater London, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and customer-focused Supervisor to join our team at Flannels, a luxury fashion destination for men and women. As a Supervisor, you will be responsible for delivering an exceptional customer experience, driving sales, and leading a team of sales associates.

Key Responsibilities
  • Provide personalized customer service, using product knowledge to inspire customers and exceed their expectations
  • Coach and develop sales associates to achieve individual and team objectives
  • Ensure brand standards are delivered and operational tasks are completed
  • Drive sales and achieve targets through confident product recommendations and effective sales techniques
  • Proactively engage with customers to develop loyalty and retention
  • Plan and deliver in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores
  • Support with stock counts and other operational duties
  • Lead by example, supporting and coaching the sales team
  • Develop strong relationships with brand representatives
  • Perform as a team player, contributing to store objectives
Requirements
  • Demonstrate a high level of personal energy and enthusiasm
  • Confident, assertive, and personable with excellent communication skills
  • Positive and resilient with a can-do attitude
  • Self-driven to upskill and learn, with a passion for the fashion industry
  • A natural coach and leader, with the ability to motivate and develop others
What We Offer
  • Basic Salary £32,495
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service Awards
  • Eligibility for basic and enhanced commission on sales, retail incentive scheme, and a generous employee product discount

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