Supervisor - Luxury Fashion Retail

1 month ago

Kingston upon Thames, Greater London, United Kingdom Frasers Group Full time
About the Role

We are seeking a highly motivated and customer-focused Supervisor to join our team at Flannels in Kingston. As a Supervisor, you will play a key role in delivering exceptional customer service and driving sales growth in our luxury fashion store.

Key Responsibilities
  • Provide a luxury selling experience to all customers, demonstrating excellent product knowledge and expertise
  • Confidently make recommendations to achieve sales and targets
  • Drive and achieve individual and team objectives, and be accountable for meeting your own sales results and KPIs
  • Stay up-to-date with industry trends and maintain a high level of product knowledge
  • Proactively engage with clients to develop customer loyalty and retention
  • Own the planning and delivery of in-store events in conjunction with the store and brands
  • Maintain high standards of visual presentation in stores
  • Support with stock counts and other operational duties
  • Be a Brand Expert through positive promotion of product and company image at all times
  • Lead by example to support and coach the sales team
  • Support the store management team
  • Develop strong relationships with brand representatives
  • Perform as a team player, participating in all activities to contribute to the store objectives
  • Ensure compliance with all policies and procedures
  • Champion our company culture and values
Requirements
  • Demonstrate a high level of personal energy and enthusiasm
  • Confident, assertive, and personable with excellent communication skills
  • Positive and enthusiastic with a can-do attitude
  • Self-driven to upskill and learn
  • Resilient and resourceful with a natural ability to coach and lead
What We Offer
  • Basic Salary £32,495
  • Weekly/Monthly & Quarterly Commercial Bonuses
  • Stocktake Bonuses
  • Commission-led bonuses across a wide range of products
  • Monthly Group Rewards and Recognition
  • Long Service awards
  • Eligibility for basic and enhanced commission on sales, retail incentive scheme, and a generous employee product discount
  • Ongoing training, coaching, and support with many opportunities to progress

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