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Cluster Operations Manager

2 months ago

London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time
Job Title: Cluster Manager

We are seeking an experienced Cluster Manager to oversee our operation across North West London, managing 13 sites and ensuring business growth throughout the region.

Key Responsibilities:
  • Manage 13 x sites (and 20 FTE) across North West London
  • Ensure top quality and care of the deceased at all times, through each team/site
  • Develop, lead and coach team members to ensure potential is maximised
  • Provide hands-on support within each team, demonstrating best practice and standards at all times
  • Work within the community to increase brand awareness, increase partnerships and attract new customers
  • Deliver organisational growth across the branch network
  • Provide effective management of the team, including the ongoing management of employee relations/issues in a caring, positive, engaging and inclusive environment
Requirements:
  • Experience of overseeing a high-performing, multi-site operation
  • Experience of operating at a senior level in a commercial, customer-facing environment
  • Experience of delivering organisational growth through wider teams
  • Innovative thinker
  • Empathetic nature
  • Strong commercial acumen
  • Inspirational leadership skills
  • Demonstrable ability to create, implement and deliver strategic growth
  • Proven ability to achieve results through the wider team
  • Ability to influence, effectively develop and coach others to their full potential
What We Offer:
  • Discretionary annual bonus
  • £4,500 car allowance
  • Complete autonomy on own diary (splitting time between different sites as you see fit)
  • Incredible progression opportunities as the company continues to evolve/grow

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.