Order Processing Team Lead

2 weeks ago


Coventry, Coventry, United Kingdom Oak Recruitment Full time

Job Summary:

We are seeking an experienced Order Processing Team Lead to join our team at Oak Recruitment. As a key member of our operations team, you will be responsible for leading a small team of order processors and ensuring the accurate and timely processing of orders.

Key Responsibilities:

  • Order Processing and Project Coordination: Manage all aspects of order processing and project coordination, ensuring that all orders are processed accurately and on time.
  • Software Proficiency: Demonstrate proficiency with software and use CRM tools to track customer journeys and oversee all related administration.
  • Team Leadership: Lead and manage a small team of order processors, ensuring efficient workflow and accuracy.
  • Customer Satisfaction: Maintain strong professional relationships and ensure high levels of customer satisfaction throughout the customer journey.
  • Project Management: Effectively manage a busy schedule, handling multiple projects of varying sizes and ensuring all orders are fulfilled according to customer expectations.
  • Installation Coordination: Coordinate installation teams and manage work schedules to ensure timely product deliveries.
  • Snagging and Service Calls: Address any snagging issues on-site promptly and manage the service call engineers' diaries, ordering parts when necessary.

Requirements:

  • Experience: Minimum of 2 years' experience in order processing.
  • Analytical Mindset: Analytical mindset with a strong focus on order analysis and accuracy control.
  • Multi-Tasking: Ability to multitask and manage multiple projects simultaneously.
  • Organisational Skills: Strong organisational skills and attention to detail.

What We Offer:

  • Competitive Salary: Competitive salary based on experience.
  • Opportunity for Growth: Opportunity to work with a dynamic and growing team and potential for career growth and development.


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