Order Processing Team Lead

5 days ago


Coventry, Coventry, United Kingdom Oak Recruitment Full time
Order Processing Manager

We are seeking an experienced Order Processing Manager to lead our team in ensuring accurate and timely order processing. As a key member of our operations team, you will play a crucial role in managing projects, maintaining customer satisfaction, and driving operational efficiency.

Key Responsibilities:
  • Manage all aspects of order processing and project coordination, ensuring seamless execution and timely delivery.
  • Develop and maintain strong relationships with customers, manufacturers, and internal stakeholders to ensure high levels of satisfaction and accuracy.
  • Oversee and sign off surveyed orders with manufacturers, ensuring 100% accuracy and handling all associated items.
  • Effectively manage a busy schedule, handling multiple projects of varying sizes and ensuring all orders are fulfilled according to customer expectations.
  • Lead and manage a small team of order processors, ensuring efficient workflow and accuracy.
  • Utilize CRM software to track customer journeys and oversee all related administration, including purchase orders.
  • Coordinate installation teams and manage work schedules to ensure timely product deliveries.
  • Address any snagging issues on-site promptly and manage the service call engineers' diaries, ordering parts when necessary.

Requirements:

  • Proven experience in order processing and project coordination.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Proficiency in CRM software and other relevant tools.


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