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IT Support Specialist
2 months ago
We are seeking a highly skilled and experienced IT Support Specialist to join our Service Desk team at Doncaster & Bassetlaw Teaching Hospitals NHS FT. As a key member of our team, you will be responsible for providing first-line technical support to our staff, ensuring that our IT systems are running smoothly and efficiently.
Key Responsibilities- Provide technical support to staff via phone, email, and in-person
- Investigate and resolve technical issues in a timely and professional manner
- Collaborate with second and third-line teams to escalate complex issues
- Develop and maintain knowledge of our IT systems and software
- Communicate effectively with staff and stakeholders to ensure seamless service delivery
- Proven experience in an IT support or customer service environment
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Strong problem-solving and analytical skills
- Knowledge of Windows Operating Systems and PC/mobile device setup and configuration
- A competitive salary and benefits package
- Ongoing training and development opportunities
- A supportive and collaborative team environment
- The opportunity to work with a leading healthcare organization