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IT Support Specialist

2 months ago


Doncaster, Doncaster, United Kingdom Doncaster & Bassetlaw Teaching Hospitals NHS FT Full time
About the Role

We are seeking a highly skilled and experienced IT Support Specialist to join our Service Desk team at Doncaster & Bassetlaw Teaching Hospitals NHS FT. As a key member of our team, you will be responsible for providing first-line technical support to our staff, ensuring that our IT systems are running smoothly and efficiently.

Key Responsibilities
  • Provide technical support to staff via phone, email, and in-person
  • Investigate and resolve technical issues in a timely and professional manner
  • Collaborate with second and third-line teams to escalate complex issues
  • Develop and maintain knowledge of our IT systems and software
  • Communicate effectively with staff and stakeholders to ensure seamless service delivery
Requirements
  • Proven experience in an IT support or customer service environment
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills
  • Knowledge of Windows Operating Systems and PC/mobile device setup and configuration
What We Offer
  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A supportive and collaborative team environment
  • The opportunity to work with a leading healthcare organization