Current jobs related to Lead Client Success Strategist - London, Greater London - Integration Appliance, Inc.

  • Client Success Strategist

    4 days ago

    London, Greater London, United Kingdom Native Full time

    About UsAt Native, we're revolutionizing the student experience and student economy through our game-changing marketplace of experiences and SaaS platform. Our platform supercharges the university experience for students with an intuitive discovery platform for proprietary concert touring and other experiences. We also unify the student advertising...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    Job Title: Customer Success StrategistAbout the Role: We are seeking a highly skilled Customer Success Strategist to join our team at ABR Talent. As a Customer Success Strategist, you will be responsible for driving improvement across the customer journey with a focus on onboarding/implementation and support.Key Responsibilities:* Take ownership of a remote...

  • Client Success Strategist

    2 months ago

    London, Greater London, United Kingdom Similarweb Full time

    About the RoleAs a Client Success Strategist at Similarweb, you will play a critical role in driving business growth and customer satisfaction. Your primary responsibility will be to develop and execute strategies that focus on using Similarweb's digital intelligence platform to solve specific customer needs.Key ResponsibilitiesBe the primary point of...

  • Client Success Strategist

    2 months ago

    London, Greater London, United Kingdom Similarweb Full time

    About the RoleAs a Client Success Strategist at Similarweb, you will play a critical role in driving business growth and customer satisfaction. Your primary responsibility will be to develop and execute strategies that focus on using Similarweb's digital intelligence platform to solve specific customer needs.Key ResponsibilitiesBe the primary point of...

  • Client Success Strategist

    4 weeks ago

    London, Greater London, United Kingdom Yapily Full time

    We are in search of a committed Client Success Strategist to become a vital member of our innovative team. The successful candidate will play a crucial role in nurturing robust relationships with our current clientele while exploring avenues for new business growth. As an essential contributor to our achievements, you will enhance revenue, influence product...

  • Lead Creative Strategist

    4 weeks ago

    London, Greater London, United Kingdom Soar With Us Full time

    Job Title: Lead Creative StrategistAt Soar With Us, we're on a mission to revolutionize the world of performance creative. As our Lead Creative Strategist, you'll play a pivotal role in driving our creative vision forward.About the RoleWe're seeking a highly skilled and experienced creative strategist to lead our performance creative team. As Lead Creative...

  • Lead Creative Strategist

    4 weeks ago

    London, Greater London, United Kingdom Soar With Us Full time

    Job Title: Lead Creative StrategistAt Soar With Us, we're on a mission to revolutionize the world of performance creative. As our Lead Creative Strategist, you'll play a pivotal role in driving our creative vision forward.About the RoleWe're seeking a highly skilled and experienced creative strategist to lead our performance creative team. As Lead Creative...

  • Business Development Strategist

    1 week ago

    London, Greater London, United Kingdom Ignite your success Full time

    Unlock Your Potential as a Business Development StrategistCompany Overview:Ignite your success by joining our dynamic community, shaping the landscape of the global personal development education industry. We proudly collaborate with a renowned global leader, offering award-winning personal and leadership development programs with a range of immersive online...

  • Customer Success Strategist

    1 week ago

    London, Greater London, United Kingdom Diligent Full time

    We are seeking a Customer Success Strategist to drive revenue growth for existing and new accounts across all products at Diligent, a global leader in modern governance and risk management.The ideal candidate will have a proven track record of success in account management and a deep understanding of the technology and GRC industries. They will be...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom Attentive Full time

    About the RoleWe are seeking a skilled Customer Success Strategist to join our team at Attentive. As a key member of our customer-facing team, you will be responsible for cementing relationships with new and existing customers through onboarding, integration, account growth, new product adoption, and renewals.Key ResponsibilitiesDevelop a consultant...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom Sphere Digital Recruitment | Best Small Company 2022 Full time

    About the RoleWe are seeking a Customer Success Strategist to join our team at Sphere Digital Recruitment | Best Small Company 2022. As a key member of our team, you will be responsible for driving success for our most important clients in the AI Martech space.Key ResponsibilitiesMaximise the business impact of our solutions, guiding clients through the AI...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom Propel Full time

    Customer Success OpportunityAt Propel, we are seeking a driven individual to join our Customer Success team as a Customer Success Strategist. The ideal candidate will have a proven background in Customer Success or Account Management, preferably in SaaS.Key Responsibilities:• Manage a Customer Portfolio: Work across various industries, sizes, and...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom Crane Venture Partners Full time

    At Crane Venture Partners, we're seeking a seasoned professional to lead our customer success efforts. As Customer Success Strategist, you'll play a pivotal role in driving customer satisfaction, retention, and expansion. Your mission will be to execute our comprehensive customer success strategy, aligned with the company's goals and objectives.Key...

  • Lead Creative Strategist

    3 weeks ago

    London, Greater London, United Kingdom Soar With Us Full time

    Job Title: Lead Creative StrategistAt Soar With Us, we're on a mission to revolutionize the world of performance creative. As our Lead Creative Strategist, you'll play a pivotal role in driving our creative vision forward.About the RoleWe're seeking a highly skilled and experienced creative strategist to lead our performance creative team. As Lead Creative...

  • Lead Creative Strategist

    3 weeks ago

    London, Greater London, United Kingdom Soar With Us Full time

    Job Title: Lead Creative StrategistAt Soar With Us, we're on a mission to revolutionize the world of performance creative. As our Lead Creative Strategist, you'll play a pivotal role in driving our creative vision forward.About the RoleWe're seeking a highly skilled and experienced creative strategist to lead our performance creative team. As Lead Creative...

  • Marketing Strategist

    2 weeks ago

    London, Greater London, United Kingdom Ignite your success Full time

    Empower Your Career with Ignite Your SuccessWe are seeking a talented Marketing Strategist to join our mission-driven team at Ignite Your Success. As a key member of our team, you will play a crucial role in shaping and leading marketing strategies across multiple regions to fuel our ambitious growth.About the OpportunityDevelop and execute comprehensive...

  • Workplace Strategist

    2 weeks ago

    London, Greater London, United Kingdom IBI Group Full time

    Workplace Strategist - Architecture LeadArcadis is seeking a seasoned leader to drive growth and innovation in our Workplace offer across the UK and Europe. As the UK Head of Workplace, you will cultivate strategic relationships with senior-level clients, drive business growth, and lead a team of Workplace Strategists to deliver exceptional solutions.Key...

  • Workplace Strategist

    2 months ago

    London, Greater London, United Kingdom IBI Group Full time

    Job Title: Workplace StrategistWe are seeking a seasoned leader to join our team as a Workplace Strategist, responsible for driving growth and innovation in our Workplace offer across the UK and Europe.About the Role:Develop and implement Workplace Strategies for clients, leading the charge in shaping the future of Workplace design.Cultivate strategic...

  • Workplace Strategist

    2 months ago

    London, Greater London, United Kingdom IBI Group Full time

    Job Title: Workplace StrategistWe are seeking a seasoned leader to join our team as a Workplace Strategist, responsible for driving growth and innovation in our Workplace offer across the UK and Europe.About the Role:Develop and implement Workplace Strategies for clients, leading the charge in shaping the future of Workplace design.Cultivate strategic...

  • Customer Success Strategist

    2 weeks ago

    London, Greater London, United Kingdom Agility Talent, LLC Full time

    Job Summary:We are seeking a highly skilled Customer Success Strategist to join our team at Agility Talent, LLC. As a key member of our customer success team, you will be responsible for driving account growth and retention through strategic client management.Key Responsibilities:Develop and execute strategic client roadmaps to ensure successful adoption and...

Lead Client Success Strategist

3 months ago

London, Greater London, United Kingdom Integration Appliance, Inc. Full time
Lead Client Success Strategist - Integration Appliance, Inc.

Senior Client Success Strategist, Integration Appliance, Inc.

Integration Appliance, Inc. is a leading provider of enterprise software solutions tailored for professional services, private equity, investment banking, and real estate sectors. Our clientele encompasses over 800 premier legal, accounting, and consulting firms, alongside more than 1500 private equity market clients. Since our inception, we have established a global presence with offices across multiple continents and a workforce exceeding 1500 professionals.

The Senior Client Success Strategist (CSS) will collaborate closely with team members, the Integration Appliance Business Unit, and our sales division to engage with stakeholders at our Accounting & Consulting clients, assisting them in achieving their business objectives through our solutions. In this capacity, you will serve as a trusted advisor to our existing client base, facilitating their effective utilization of our offerings. The CSS comprehends clients' business aspirations, keeps them informed about the solution roadmap, and provides best practice recommendations.

To excel in this role, the Senior Client Success Strategist will possess domain expertise, particularly in the application of enterprise technologies within a professional services context, such as deal management software and CRM systems. Familiarity with the operational workflows of Accounting & Consulting firms will enable the CSS to engage with and influence business stakeholders, review client scenarios, offer insightful advice, collaborate effectively, and assist in identifying specific corrective actions when challenges arise.

The Senior Client Success Strategist primarily interacts with their designated clients remotely, although occasional on-site visits and participation in user group meetings may be necessary.

Key Responsibilities:

  • Establish a trusted and strategic advisory relationship with assigned clients to enhance adoption, ensure retention, and foster client satisfaction.
  • Consult with clients post-implementation to guarantee they are leveraging available features in the solution and that these features are tailored to the client's organizational structure and requirements.
  • Assist clients with inquiries related to training, platform configuration, workflows, and new processes.
  • Conduct regular meetings with clients to evaluate system usage, effective solution adoption, and client business needs, coordinating with relevant internal resources to ensure timely resolution of identified issues.
  • Promote effective solution adoption through the application of change management methodologies and by providing clear communication regarding new features in ongoing product releases.
  • Collaborate with Practice Group Leads (PGLs) to provide insights on market trends and facilitate introductions to other organizational resources and specialists as appropriate.
  • Thoroughly understand and articulate the benefits of our solutions to all levels within a client organization, including business line managers and C-level executives.
  • Lead and/or support user community events for Accounting & Consulting and actively contribute to our online client communities for professionals in these sectors.
  • Serve as a visible representative in the marketplace, showcasing our industry expertise and thought leadership at conferences and similar events.
  • Take responsibility for interpreting client usage data to develop benchmarks, predictive KPIs, and recommend modifications to system usage as necessary.
  • Manage product enhancement requests from clients, overseeing the review process with the Product organization and coordinating responses to clients.
Qualifications:
  • Bachelor's Degree or equivalent professional experience.
  • Significant experience in the professional services sector; knowledge of accounting and/or consulting industries is highly preferred.
  • Experience in account management and/or program management; experience with professional services clients is advantageous.
  • Hands-on experience with CRM and/or deal management software; familiarity with our solutions is a distinct advantage.
  • Strong client service orientation.
  • Excellent analytical skills with the ability to gather and assess input from various sources.
  • Strong time management abilities; capacity to prioritize effectively.
  • Exceptional verbal and written communication skills, including the ability to listen attentively, influence, and network with a diverse range of internal colleagues and external clients.
  • Resourceful problem-solver driven by results.
  • Self-motivated, dependable, collaborative, and a team player.
  • Willingness to travel up to 20% of the year.
What We Offer:

At Integration Appliance, Inc., we foster a culture of accountability, responsibility, and growth. We support one another in a positive, open environment that encourages creativity, approachability, and teamwork. We are dedicated to creating a modern work atmosphere that is both connected and flexible, promoting professional success alongside work-life balance. In return for your dedication, commitment, and collaborative spirit, we provide:
  • Competitive base salary along with variable compensation and equity.
  • Generous paid parental leave, including provisions for adoptive leave.
  • Comprehensive benefits package, including:
    • Generous Paid Time Off.
    • Tuition reimbursement program.
    • Family Formation benefits.
    • Wellness programs and benefits.
    • Paid volunteer time off and donation matching for causes you care about.
  • Opportunities for personal and professional growth supported by a community of talented professionals.
  • An open, collaborative environment where your background and contributions are valued.
  • Experience at a growing public company where you can make a significant impact and achieve your goals.
  • Open office spaces and kitchens stocked with beverages and snacks.