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Head of Operations

2 months ago

Devon, United Kingdom FearFree Full time

Job Title: Head of Operations

Job Summary:

FearFree is seeking an experienced and skilled Head of Operations to join our team. As a key member of our senior management team, you will be responsible for the operational management of Services across our organisation.

Main Responsibilities:

Service Delivery Management Team:

  • Be an active member of the Service Delivery Management Team.
  • Contribute to the development of services across FearFree.
  • Ensure FearFree complies with all legal requirements; advise the CEO when a breach is likely or has occurred.
  • Achieve and maintain external accreditations, such as Leading Lights, ISVA Standards and Respect Standards.
  • Provide cover for your counterpart Head of Services (primary responsibility for safety and support services).
  • Act as a Designated Safeguarding Lead for FearFree.
  • Support senior colleagues – including the Head of Communications, Head of Fundraising, and Head of Finance – to ensure excellent services and a joined-up approach.

Management Role:

  • Attend management team meetings.
  • Mobilise new services.
  • Take a leading role in the writing and development of tenders and bids for new services.
  • Working within the agreed policies, principles & codes of practice of FearFree, develop, implement, sustain and improve frameworks and systems to achieve objectives and priorities through effective procedures.
  • Work with relevant senior managers to advise on formulating, updating & monitoring relevant FearFree policies & procedures, updating manuals as and when required, ensuring that support staff have appropriate access to them and record sightings of updates.
  • Manage change in accordance with change control procedures.
  • Liaise and network with other agencies, statutory, voluntary, & private as appropriate.
  • Oversee the quarterly and annual reviews for Commissioners.
  • Develop and manage own workload having the ability to work independently, using own initiative.
  • Attend relevant local, regional and national groups, forums and meetings as appropriate.
  • Contribute to the development of new projects as required.
  • Manage other tasks appropriate.
  • Ensure all services meet with the requirements of accredited bodies, legislation, contractual obligations, best practice and FearFree policies.

Supervisory Role:

  • Ensure the provision of line management, support and supervision for Service staff.
  • Respond to complaints escalated from the projects.
  • Develop and oversee project/service plans.
  • Monitor compliance with procedures at project level.
  • Chair project/service management meetings.
  • Ensure project reports and returns are completed on time.
  • Provide advice, information, training and support to staff related to organisation policies and procedures as required.
  • Arrange training courses or identify training opportunities to ensure staff & volunteers have access to specific knowledge related to relevant issues for service delivery.