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International Sales Performance Manager

2 months ago

London, Greater London, United Kingdom Royal Mail Group Full time

Job Reference Number: 315743

Position: Export Sales Analysis and Performance Manager - Hybrid Role
Salary: £51,483, with potential increase to £55,227 after one year
Benefits: 10% annual bonus potential, competitive pension scheme, generous annual leave of 25 days plus bank holidays, increasing to 27.5 days after a decade of service.
Type: Permanent, Full-time

This role offers a hybrid working arrangement, requiring attendance at the office as needed based on business requirements.

Be a key player in enhancing the global reach of Royal Mail International (RMI) and Parcelforce, catering to customers across 200 countries. This position focuses on improving our offerings to a diverse range of account customers, from small and medium enterprises to large e-commerce businesses with established international markets. Our International team is committed to expanding our customers' export operations and significantly boosting the company's profitability.

Now is an exciting time to become part of RMI as we embark on a transformative journey, entering a phase of rapid growth that positions our brand at the forefront of the industry.

This role presents an excellent opportunity to make a meaningful impact, drive change, and play a crucial role as an Export Sales Analysis and Performance Management Manager. You will be responsible for leveraging sales and financial data to identify customer performance trends, assess opportunities and risks, and enhance the performance management of our extensive salesforce.

Key Responsibilities:

• Analyze customer performance on a weekly, monthly, quarterly, and annual basis to identify opportunities and mitigate risks to export account revenue.

• Generate actionable reports on overall sales unit performance and at the campaign level.

• Prepare materials for sales engagement sessions, including collaboration with senior sales leaders and the development of insightful sales scorecards.

• Regularly review the sales pipeline and develop strategies to expedite deal conversions.

• Conduct a mix of routine and ad hoc sales analyses to meet ongoing and specific business needs.

• Collaborate closely with the Sales Information Team to enhance data availability and utilize trend analysis to propose upsell and cross-sell opportunities.

Candidate Profile:
To excel in this role, candidates should possess the following skills and experience:


• Strong numerical skills with the ability to model various customer and sales scenarios.

• Excellent organizational capabilities and proficiency in using multiple reporting tools.

• Ability to produce actionable, data-driven analyses and insights to guide focused activities across a large salesforce.

• Outstanding communication and presentation skills, with a proven track record of engaging and influencing senior stakeholders.

• Experience in generating regular reporting and analysis, with a proactive approach to improving formats and content while drawing actionable conclusions from data.

• Familiarity with international products and the sales/commercial processes and reporting systems of Royal Mail is advantageous.

• Highly motivated, with a proactive attitude towards personal performance.

Additional Benefits:

• Participation in RMG Share Schemes - partnership and matching share offer.

• Family-friendly support, including enhanced maternity and paternity leave.

• Access to over 800 discounts and offers to help save on everyday expenses.

• Generous company sick pay policy.

• Comprehensive wellbeing services available 24/7 for you and your family.

• Lifestyle benefits including options for purchasing vehicles, technology, and health insurance products through salary deductions.

• Financial support services to assist with debt management and financial literacy.

• Additional healthcare benefits including cash plans and life insurance options.

• Free and discounted Royal Mail products, including free stamps during the holiday season.

Commitment to Diversity:
Royal Mail values its workforce and is committed to creating an inclusive environment that reflects the communities we serve. We encourage applications from individuals with diverse backgrounds and experiences.

For more information about Royal Mail Group and our values, please visit our website.