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Customer Service Coordinator
2 months ago
We are seeking a highly organized and responsible Customer Service Coordinator to join our expanding team at Dynamite Recruitment Solutions Ltd. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients and trade operatives.
Key Responsibilities:- Booking and Scheduling: Assist with the booking in of service visits and manage the diaries of a team of trades people.
- Customer Enquiries: Receive calls from trade operatives and assist them with their enquiries, as well as receive enquiries from clients who wish to book in services.
- Order Management: Place material orders through the system and upload requests for jobs to be completed.
- Reporting and Administration: Work closely with the Accounts Team to create weekly reports, gain authorization from managers for payments, and input invoices.
- Problem Solving: Resolve any queries or issues that may arise.
- General Administration: Perform general administration duties, including photocopying, maintaining records, and telephone answering.
- Previous Experience: Previous telephone customer service experience and skills.
- Communication Skills: Strong communication skills and the ability to work effectively with clients and colleagues.
- Administration Skills: Excellent administration and data inputting skills, including proficiency in Microsoft Word and Excel.
- Problem Solving: Problem-solving ability and attention to detail.
- Organizational Skills: Excellent organizational and time management skills, with the ability to work under pressure to strict deadlines.
