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Fleet Customer Experience Specialist
2 months ago
We are seeking a highly skilled Customer Experience Manager to join our team at MICHELIN Connected Fleet. As a key member of our Customer Experience Management team, you will be responsible for cultivating meaningful relationships with our customers, improving customer satisfaction scores, and driving customer retention.
Key Responsibilities- Cultivate Customer Intimacy: Proactively maintain relationships with customers, understand their needs, and provide tailored solutions to meet their expectations.
- Improve Customer Satisfaction: Analyze customer feedback, identify areas for improvement, and implement solutions to enhance the overall customer experience.
- Drive Customer Retention: Develop and execute strategies to reduce churn, improve customer loyalty, and increase retention rates.
- Collaborate with Cross-Functional Teams: Work closely with sales, marketing, and product teams to ensure seamless customer interactions and effective communication.
- Escalation Point: Serve as the primary point of contact for complex customer issues, providing timely and effective resolutions.
- University Degree: A bachelor's degree in a relevant field, such as business, marketing, or customer service.
- Customer Service Experience: Proven track record of delivering exceptional customer service in a fast-paced environment.
- Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
- Interpersonal Skills: Strong interpersonal skills, with the ability to build relationships with customers, colleagues, and stakeholders.
- Commercial Awareness: Understanding of commercial principles and the ability to apply them in a customer-facing role.
We offer a dynamic and supportive work environment, with opportunities for professional growth and development. Our team is passionate about delivering exceptional customer experiences, and we are committed to providing the necessary resources and support to help you succeed in your role.
