Lead Area Supervisor

1 month ago


Epsom, Surrey, United Kingdom Marks and Spencer Full time
About the Role

Marks and Spencer is undergoing a transformation to become a leading retailer in the digital era. We're seeking strong, innovative, and resilient leaders to inspire and influence change within our stores.

Key Responsibilities
  • Help our people achieve their best by driving sales, commerciality, and service standards within the store.
  • Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures.
  • Recruit and develop great talent and capability within the customer assistant team, supporting succession requirements.
  • Ensure the store trades safely and legally, protecting customers, colleagues, and the M&S brand.
  • Support the delivery and embedding of the business transformation plan and change initiatives.
What You'll Get
  • 20% colleague discount on most things from furniture, fashion, and food.
  • A first-class welcome to M&S with a tailored induction and training schemes.
  • Attractive annual bonus based on company performance and personal objectives.
  • 29 days holiday including bank holidays.
  • Amazing perks and discounts via our M&S Choices website.
  • A very generous Defined Contribution Pension Scheme and Life Assurance.
  • Access to a range of wellbeing support, including a 24/7 Virtual GP and PAM Assist.
Requirements
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Ability to use data and insight to improve customer in-store experience and drive performance.
  • Good level of digital capability and understanding of all systems.
  • Knowledge of legal requirements across their area of accountability and the store.
  • Ability to coach colleagues to accelerate performance and personal growth.

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