Customer Support Specialist
14 hours ago
Are you a skilled engineer looking for a new challenge? We have an exciting opportunity for a Customer Support Engineer to join our team in the South East England region.
Why This Role is Perfect for You:- Competitive salary of circa £35,000 with excellent overtime potential
- Company car for business use
- 25 days holiday, increasing to 30 with service
- Excellent medical, pension, and bonus incentives
This is a unique opportunity to work with a leading UK-based manufacturer with a global reach, pushing boundaries in technology and supporting customers with cutting-edge, connected capital equipment.
Key Responsibilities:- Field servicing, installations, repairs, and preventative maintenance on a wide range of innovative products
- Providing vital technical support to UK customers
- Working closely with service, technical support, and sales teams to deliver exceptional customer satisfaction
- Feeding back customer feedback, complaints, and sales opportunities to improve product design
- Excellent technical ability and problem-solving skills
- Strong communication and customer care skills
- A logical and analytical approach to fault finding
- Working knowledge of electronics, microprocessor-based products, and software-driven systems
- Experience with fluid/hydraulic systems or printing technology is a bonus
You'll be a skilled engineer with a passion for providing expert service and making a difference. Whether you're currently in a field-based role or looking for a new challenge, we want to hear from you.
You'll be working with clients in dynamic sectors such as food production, FMCG, and Pharma, from small owner-managed businesses to large multinationals.
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