Customer Support Specialist

14 hours ago


Maidstone, Kent, United Kingdom Jonathan Lee Recruitment Ltd Full time
Customer Support Engineer - Field Based, South East England

Are you a skilled engineer looking for a new challenge? We have an exciting opportunity for a Customer Support Engineer to join our team in the South East England region.

Why This Role is Perfect for You:
  • Competitive salary of circa £35,000 with excellent overtime potential
  • Company car for business use
  • 25 days holiday, increasing to 30 with service
  • Excellent medical, pension, and bonus incentives

This is a unique opportunity to work with a leading UK-based manufacturer with a global reach, pushing boundaries in technology and supporting customers with cutting-edge, connected capital equipment.

Key Responsibilities:
  • Field servicing, installations, repairs, and preventative maintenance on a wide range of innovative products
  • Providing vital technical support to UK customers
  • Working closely with service, technical support, and sales teams to deliver exceptional customer satisfaction
  • Feeding back customer feedback, complaints, and sales opportunities to improve product design
What We're Looking For:
  • Excellent technical ability and problem-solving skills
  • Strong communication and customer care skills
  • A logical and analytical approach to fault finding
  • Working knowledge of electronics, microprocessor-based products, and software-driven systems
  • Experience with fluid/hydraulic systems or printing technology is a bonus
What You'll Bring:

You'll be a skilled engineer with a passion for providing expert service and making a difference. Whether you're currently in a field-based role or looking for a new challenge, we want to hear from you.

You'll be working with clients in dynamic sectors such as food production, FMCG, and Pharma, from small owner-managed businesses to large multinationals.



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