Service Quality Analyst

3 weeks ago


Manchester, United Kingdom Atlanta Group Full time

Atlanta Group is looking for a dedicated Service Delivery Analyst to enhance our service offerings while ensuring compliance with organizational goals and industry benchmarks. The successful candidate will possess a broad range of skills and experience in Service Management methodologies.

Key Responsibilities:

  • Expertise in Change Management, Major Incident Response, IT Service Continuity, Disaster Recovery, Risk Assessment, Service Reporting, and Problem Resolution
  • Establishing change control protocols and governance frameworks to protect service operations
  • Facilitating swift responses to significant incidents and leading efforts for root-cause analysis and resolution

Essential Qualifications:

  • Proven experience in overseeing IT services and processes throughout the service lifecycle
  • Strong understanding of ITIL best practices and continuous improvement strategies
  • Familiarity with Change Management, Major Incident Management, IT Service Continuity, Disaster Recovery, Risk Management, Problem Management, and Configuration Management

Desirable Attributes:

  • Passion for IT and awareness of industry trends, coupled with robust analytical capabilities
  • ITIL certifications in Service Operation and Service Transition are advantageous


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