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Field IT Support Specialist

3 months ago

Ringwood, Hampshire, United Kingdom Churchill Living (Developments) PLC Full time
Position: Field IT Support SpecialistLocation: Office based in Bromsgrove, West MidlandsWorking Hours: 37 hours per week, Monday to FridayCompensation and Benefits: Competitive salary, company vehicle or cash allowance options, and excellent employee benefits.

We are pleased to announce an opening for a skilled Field IT Support Specialist to join our team, providing essential IT support to colleagues across various locations.

Role Overview

In the capacity of Field IT Support Specialist, you will deliver technical assistance and service fulfillment to our colleagues, including those in regional offices and field sites.

Reporting to the Service Desk Manager, your responsibilities will include planning, preparing, and executing IT equipment setups and installations at various sites. You will also provide first and second line support to IT users, addressing reported issues, fulfilling service requests through the IT Ticketing System, and monitoring the status of IT services in your designated area.

This role involves both desktop and remote support, with occasional travel to various offices and developments as necessary.

Candidate Profile

The ideal Field IT Support Specialist will possess prior experience in IT support or service desk roles, with a solid understanding of a variety of end-user devices such as laptops, printers, phones, routers, and tablets, alongside a strong knowledge of Microsoft 365. Familiarity with ticketing systems is advantageous.

We seek an individual who thrives in a dynamic environment and can effectively prioritize tasks. You should be highly organized, capable of managing your workload independently, and comfortable working both autonomously and collaboratively. Experience in supporting a distributed user base is essential.

To excel in this role, you must demonstrate exceptional customer service skills, with strong interpersonal and communication abilities, as well as effective analytical and problem-solving skills, all with meticulous attention to detail.

A minimum educational qualification of GCSE level Grade C / 5 in Maths and English is required, along with a proficient command of the English language, both written and verbal.

A valid UK driving license is a must.

Employee Benefits

Competitive salaryCompany vehicle or cash allowanceAnnual leave entitlement of 24 days plus Bank HolidaysDay off on your birthdayComprehensive induction, training, and ongoing personal development opportunitiesReimbursement for professional memberships relevant to the roleEmployee well-being initiativesPeer recognition programReferral bonuses for colleagues, clients, and land opportunitiesAccess to Employee Assistance programEyecare reimbursement£200 vouchers for expectant parentsDiscounts for friends and family on new propertiesCharitable match-funding program for employees raising funds for their chosen charities

Company Values: Trust, Openness, Respect, Communication, Honesty

About Our Company

Churchill Retirement Living is the leading company in the UK retirement housing sector, and we are looking for talented individuals to join our team.

As a family-owned business, we take pride in our work and the people we collaborate with. We are committed to building high-quality, purpose-built apartments designed for those seeking an independent lifestyle in later life, ensuring security and peace of mind for our residents.

Join us and contribute to our ongoing success story.