Aftersales Manager

1 month ago


Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time
Aftersales Manager Opportunity

We are seeking an experienced Aftersales Manager to join our team at Marshall Motor Group. As a key member of our dealership, you will be responsible for leading and motivating a team of automotive professionals to deliver exceptional customer service and drive business growth.

Key Responsibilities:
  • Lead and manage a team of automotive professionals to ensure the dealership is adequately resourced.
  • Drive a high-performance culture, ensuring performance is rewarded and underperformance is managed.
  • Oversee the service, parts, and stock control operations to ensure efficient and effective delivery of aftersales services.
  • Set financial and growth objectives for each department and plan accordingly to ensure profit and product targets are met.
  • Accurately report on dealership performance, in line with group reporting frameworks.
  • Develop and roll out a dealership marketing and publicity strategy to support business objectives.
  • Support the dealership to consistently achieve high levels of customer satisfaction.
Requirements:
  • Strong leadership skills with the ability to lead and motivate a large and diverse team.
  • A professional and calm approach with strong stakeholder management skills to manage internal and external stakeholders.
  • Strong analytical and problem-solving skills, with the ability to foresee potential barriers.
  • A commitment to the Marshall Values of People, Customers, Integrity, and Innovation.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced Aftersales Manager looking for a new challenge, please submit your application.


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