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IFS Solutions Consultant
2 months ago
Company Overview
The organization is a prominent technology consultancy committed to providing innovative and effective business transformations for its clientele. As experts in systems integration, we prioritize enhancing our clients' operational systems for improved efficiency. Our services range from implementing ERP solutions tailored to specific business processes to developing custom applications and offering 24/7 support with specialized skills, tools, and utilities. Our technical expertise ensures we can 'Make It Work'.
Partnership and Growth
We take pride in being a Gold Channel Partner and a certified reseller of IFS. Since our inception, we have expanded to become one of Europe's largest independent providers of products, consulting services, and continuous support for ERP systems. With over 1,500 enterprise solutions successfully delivered to more than 300 clients globally, our headquarters are located in Scotland.
Key Responsibilities
- Client Support: Deliver prompt and effective assistance for IFS solutions and associated products, addressing challenges before and after implementation.
- Service Desk Management: Oversee and respond to issues, manage faults, and ensure successful resolutions.
- Client Communication: Grasp client requirements and offer guidance on best practices for utilizing IFS systems.
- Troubleshooting: Quickly resolve system issues, collaborating closely with the technical team.
- Documentation: Maintain thorough records of client inquiries and support activities.
- Training: Facilitate training sessions and develop user guides to assist clients in maximizing the benefits of IFS systems.
- Collaboration: Partner with the development team to identify and report software bugs while suggesting enhancements.
- System Updates: Stay updated on the latest IFS features and updates, providing relevant information to clients.
- Feedback: Regularly communicate with management regarding common issues and client trends for ongoing improvement.
Key Skills
- Technical Proficiency: In-depth knowledge of IFS systems, including functionalities, modules, and configurations.
- Troubleshooting Skills: Ability to effectively identify and resolve IFS system issues.
- Customer Service: Strong communication skills to understand client needs and provide timely solutions.
- Communication: Excellent verbal and written skills to clearly explain technical concepts.
- Time Management: Capability to prioritize tasks and manage time effectively to meet service level agreements.
- Collaboration: Ability to work with cross-functional teams and clients to address complex challenges.
- Adaptability: Flexibility to adjust to changing client requirements and software updates.
- IFS Support Experience: Previous experience in supporting IFS systems and ensuring client satisfaction.
- IFS Implementation Awareness: Understanding of IFS implementation processes, including data migration and user training.
- Client Interaction: Experience in comprehending client business processes and providing tailored support solutions.
- Software Troubleshooting: Proficiency in identifying root causes and implementing solutions for software issues.
- Documentation and Reporting: Maintaining detailed records of client inquiries and support activities.
Key Benefits
- Competitive salary up to £70,000 depending on experience.
- Flexible and remote working options.
- Continuous learning and development support.
- Opportunities for career progression.
- 32 days of holiday (including statutory).
- A day off on your birthday.
- 5% employer pension contribution.
- Life assurance coverage.
- Private healthcare (single cover).
If you are interested in this role, please submit your CV for consideration. For those seeking new opportunities, we encourage you to reach out for a confidential discussion about your career.
Hays Specialist Recruitment Limited operates as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this position, you accept the terms and conditions, privacy policy, and disclaimers available on our website.
