Luxury Hotel Guest Services Director
2 weeks ago
Job Title: Guest Services Manager
Company: Taste Hospitality Recruitment Ltd
Job Type: Full-time
Location: Berkshire
About the Role:
We are seeking an experienced Guest Services Manager to join our team at a luxury hotel in Berkshire. As a Guest Services Manager, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay.
Key Responsibilities:
- Lead a team of hospitality professionals to deliver exceptional guest experiences
- Develop and implement strategies to improve guest satisfaction and loyalty
- Manage guest complaints and resolve issues in a timely and professional manner
- Collaborate with other departments to ensure seamless guest experiences
- Monitor and analyze guest feedback to identify areas for improvement
Requirements:
- Proven experience as a Guest Services Manager in a luxury hotel environment
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Knowledge of hospitality industry trends and best practices
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
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