Luxury Hotel Guest Services Director

2 weeks ago


Ascot South East, United Kingdom Taste Hospitality Recruitment Ltd Full time

Job Title: Guest Services Manager

Company: Taste Hospitality Recruitment Ltd

Job Type: Full-time

Location: Berkshire

About the Role:

We are seeking an experienced Guest Services Manager to join our team at a luxury hotel in Berkshire. As a Guest Services Manager, you will be responsible for ensuring that our guests receive exceptional service and have a memorable stay.

Key Responsibilities:

  • Lead a team of hospitality professionals to deliver exceptional guest experiences
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Manage guest complaints and resolve issues in a timely and professional manner
  • Collaborate with other departments to ensure seamless guest experiences
  • Monitor and analyze guest feedback to identify areas for improvement

Requirements:

  • Proven experience as a Guest Services Manager in a luxury hotel environment
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Knowledge of hospitality industry trends and best practices

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment


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