Guest Services Manager

6 days ago


South West London, United Kingdom The Rubens at The Palace Hotel Full time

Job Summary

We are seeking an experienced Guest Services Manager to join our team at The Rubens at The Palace Hotel. As a key member of our hotel operations team, you will be responsible for ensuring the smooth day-to-day running of the department, meeting and greeting guests, and providing exceptional customer service.

Key Responsibilities

  • Ensure the efficient operation of the guest services department, including managing front desk operations, handling guest inquiries, and resolving any issues that may arise.
  • Meet and greet guests, providing a warm and welcoming experience, and ensuring that their needs are met throughout their stay.
  • Create personalized guest itineraries, taking into account their preferences and interests.
  • Look after VIP guests and top corporate clients, providing exceptional service and ensuring their stay is memorable.
  • Work closely with the hotel's sales and marketing team to promote our food and beverage outlets and guest experience packages.
  • Monitor and analyze guest feedback, making recommendations for improvements to our services and amenities.

Requirements

  • Previous experience as a Guest Services Manager in a luxury hotel environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and external partners.
  • Strong attention to detail and ability to multitask in a fast-paced environment.
  • Ability to work a 4-day on, 4-day off schedule, with flexibility to work varied shifts, including evenings and weekends.
  • Knowledge of hotel operations, including front desk procedures, guest services, and revenue management.

What We Offer

  • Competitive salary and benefits package.
  • Professional development opportunities, including training and certification programs.
  • Recommend friend and family bonus scheme.
  • Free meals on duty and discounted accommodation rates.
  • Complimentary uniform and dry cleaning services.
  • Holiday allowance increasing with length of service.
  • Two paid volunteering days each year.
  • Free access to Employee Assistance Programme.
  • Hotel-based recognition incentive.

About Us

The Rubens at The Palace Hotel is a family-owned hotelier business with a reputation for excellence in customer service and hotel operations. We are proud to be part of the Red Carnation Hotel Collection, a group of award-winning hotels that share our commitment to quality and customer satisfaction.



  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Role Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Rapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Key Responsibilities:Deliver outstanding service to both internal clients and visitors, upholding exceptional standards.Greet all guests and visitors with warmth and professionalism.Oversee the ground floor and welcome area, aiming to create unforgettable experiences.Maintain a flexible approach to various situations.Become proficient in booking systems and...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Join Our Esteemed TeamWe are excited to announce an opportunity for a Front Desk Coordinator to become a vital part of our vibrant workplace. If you thrive on providing exceptional guest experiences and enjoy fostering connections, this position is tailored for you.Key Responsibilities:Greet visitors warmly and in a personalized mannerAddress guest inquiries...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Guest Services Team Coordinator at Rapport Guest ServicesThe Guest Services Team Coordinator will play a pivotal role in managing the daily functions and customer interactions of the front of house team at Rapport Guest Services. The primary duties include:Building and maintaining relationships with clients, customers, and service partnersOffering guidance...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    About Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...


  • London, Greater London, United Kingdom Rapport Guest Services Full time

    Position SummaryWe are looking for a committed professional to become part of our team as a Customer Service Representative. In this position, you will serve as the initial point of contact for clients and visitors entering our establishment. Your responsibilities will encompass welcoming guests, supporting meetings and events, overseeing meeting spaces, and...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are looking to welcome **a **high**ly** motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in **London**.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction We are recruiting a Guest Services Receptionist, providing you with a great opportunity to work in a highly efficient, professional and friendly corporate reception team providing excellent customer service. The client is a financial institution with state of the art offices in Canary Wharf. Monday to Friday 40 hours a week with a very...


  • London, United Kingdom Rapport Guest Services Full time

    Role Responsibility Your responsibilities will include to: Warmly greet all guests/ visitors with a smile, following agreed standards. Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey. Always look for opportunities to develop our service and innovations. ...

  • Guest Service Agent

    3 months ago


    London, United Kingdom Guest Experience Full time

    **_Be our star, join us and create your own successful story _** We are currently looking for **Guest Service Agent** to join our team in **Meliá** **White House** **_ Our Benefits Package Includes:_** - **Competitive Salary**: - **Holidays**: 28 days’ holiday including 8 public holidays - **Contributory pension scheme and Life Assurance**: -...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of...


  • London, United Kingdom Rapport Guest Services Full time

    Job Introduction **We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our awarding team based at our prestigious client's offices in the heart of the City of London.** You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service...