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Customer Service Representative
2 months ago
We are seeking a skilled Customer Service Advisor to join our team at Think Specialist Recruitment. As a key member of our support staff, you will be responsible for delivering exceptional customer experiences and providing top-notch support to our clients.
About the Role:
- Manage inbound calls and respond to customer inquiries in a timely and professional manner.
- Confirm prices, stock availability, and deliveries to ensure seamless order processing.
- Process incoming orders and raise quotations as required.
- Identify and assess customer needs to achieve satisfaction and build sustainable relationships.
- Provide accurate and complete information to customers and internal teams.
- Meet personal and team KPIs and targets by prioritizing tasks and managing time effectively.
- Handle customer complaints and provide suitable solutions and alternatives.
- Maintain accurate records of customer interactions and ensure order fulfillment is completed correctly and on time.
Requirements:
- Strong phone handling skills and active listening.
- Customer orientation and ability to adapt to different customer personalities.
- Excellent communication and interpersonal skills.
- Ability to multitask, prioritize, and manage time effectively.
- Highly computer literate and able to adapt to new systems quickly.
- Good working knowledge of Microsoft Office.
- A strong team player with a flexible and keen-to-learn attitude.
About Us:
Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead, working across Herts, Beds, and Bucks. We specialize in permanent, temporary, and contract recruitment, with areas of expertise including administration, customer service, PA/secretarial, human resources, accountancy, sales admin, marketing, and IT Helpdesk/IT support.
