Retail Team Leader

3 days ago


Dorking, Surrey, United Kingdom Toolstation Full time

About the Role

We are seeking a highly motivated and customer-focused Retail Team Leader to join our team at Toolstation. As a key member of our store team, you will be responsible for delivering exceptional customer service, leading by example, and driving sales growth.

Key Responsibilities

  • Customer Service
    • Provide a high level of customer service, ensuring that customers have a positive experience in our store.
    • Respond to customer queries and resolve issues in a timely and professional manner.
  • Team Leadership
    • Lead and motivate the store team to achieve sales targets and provide excellent customer service.
    • Develop and implement strategies to improve store performance and customer satisfaction.
  • Operational Excellence
    • Ensure that the store is maintained to a high standard, including visual merchandising and housekeeping.
    • Monitor and control stock levels, ensuring that the store is fully stocked and that stock is rotated regularly.
  • Continuous Improvement
    • Identify opportunities for improvement and implement changes to drive sales growth and customer satisfaction.
    • Monitor and analyze sales data to inform business decisions.

What You'll Bring

  • Customer Focus
    • A passion for delivering exceptional customer service and a commitment to ensuring that customers have a positive experience in our store.
  • Leadership Skills
    • Experience of leading a team and driving sales growth.
    • Ability to motivate and develop team members to achieve their full potential.
  • Operational Excellence
    • Experience of working in a fast-paced retail environment and a commitment to maintaining high standards of customer service and store presentation.
  • Continuous Improvement
    • Able to identify opportunities for improvement and implement changes to drive sales growth and customer satisfaction.

What You'll Get

  • Competitive Salary and Benefits
    • A competitive salary and benefits package, including a bonus scheme and opportunities for career development.
  • Opportunities for Career Development
    • Opportunities to develop your skills and knowledge and progress your career within the company.
  • Recognition and Rewards
    • Recognition and rewards for outstanding performance and contributions to the business.


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