Retail Assistant Manager

1 month ago

Dorking, Surrey, United Kingdom Majestic Wine Full time

Fancy joining the UK's number one Wine Specialist?

Majestic Wine Dorking are looking for a dynamic individual with the ambition, drive and creativity to run a successful store in a company that's revolutionising retail

The Role

As a Majestic Assistant Manager, you are responsible for supporting your Store Manager in driving the sales performance and day-day running of your store. You'll deliver an exceptional customer experience and optimise KPI performance all while maintaining high operational standards. You will support more junior team members to excel and reach their full potential.

Key Responsibilities:

At Majestic Wine, our Customers are at the heart of everything we do. In this role you'll be an ambassador for the store in which you work, supporting the team to deliver an outstanding shopping experience for every one of our customers.

  • Support your Store Manager in driving the performance and day-to-day operations of your store. Take responsibility of the store and team in their absence.
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Support the recruitment, management & development of the team. Be a sounding board and source of support for more junior team members, feeding back to your Store Manager as appropriate.
  • Support more junior team members to develop their product knowledge and pass their WSET qualifications and continuously develop your own knowledge.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Support the cascade of store, regional and business updates and communications.

Knowledge & Skills Required:

  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service
  • Experience of understanding retail KPIs and how to drive improvements
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Excellent communication and time management skills
  • WSET 2 Qualification is essential. Willingness to work towards WSET 3 Qualification in order to progress to Store Manager
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Job Specifics:

  • Contract: Permanent
  • Hours: 45 Hours Per Week

Please ensure you have a conversation with your Regional Manager first before applying.

We look forward to receiving your application Together we are Majestic

  • Retail Operations Assistant

    2 weeks ago

    Dorking, Surrey, United Kingdom The Children's Trust Full time

    Assistant Shop Manager - Dorking In this role, you will play a vital part in enhancing the visibility of sustainable shopping initiatives and managing the shop's online presence to broaden our outreach. Your efforts will be crucial in attracting customers, supporters, and volunteers, all while contributing to the overarching Retail Strategy. For further...

  • Retail Customer Support Specialist

    2 weeks ago

    Dorking, Surrey, United Kingdom Lidl Full time

    Job OverviewPosition: Customer AssistantCompensation: £12.40 to £13.00 per hourWork Arrangement: Full TimeExperience Level: Entry LevelEmployment Sector: RetailReference ID: ZIPC1_UKTJRole SummaryAs a Customer Assistant at Lidl, you will play a vital role in delivering exceptional service to our customers. Your responsibilities will include:Providing...

  • Retail Customer Service Representative

    2 weeks ago

    Dorking, Surrey, United Kingdom Lidl Full time

    Position OverviewThe role of a Customer Assistant is essential in providing excellent service to our customers. This position offers a competitive salary ranging from £12.40 to £13.00 per hour.LocationPosition available at our retail outlet.Contract TypeThis is a Full-Time opportunity.Experience LevelWe welcome candidates at an Entry Level.Employment...

  • Retail Customer Service Representative

    2 weeks ago

    Dorking, Surrey, United Kingdom Lidl Full time

    Job OverviewPosition: Customer AssistantCompensation: £12.40 to £13.00 per hourWork Schedule: Full TimeExperience Level: Entry LevelEmployment Sector: RetailReference ID: ZIPC1_UKTJPosition SummaryAs a Customer Assistant at Lidl, you will play a vital role in ensuring customer satisfaction and enhancing the shopping experience. This position...

  • Retail Customer Support Specialist

    2 weeks ago

    Dorking, Surrey, United Kingdom Lidl Full time

    Position OverviewRole: Customer AssistantCompensation: £12.40 to £13.00 per hourWork Arrangement: Full TimeExperience Required: Entry LevelEmployment Sector: RetailKey Benefits:Competitive hourly wage of £13.0035-hour work weekGenerous holiday entitlement of 30-35 days (pro rata)10% discount on in-store purchasesParticipation in a pension schemeAt Lidl,...

  • Retail Customer Service Representative

    2 weeks ago

    Dorking, Surrey, United Kingdom Lidl Full time

    Job OverviewPosition: Customer AssistantCompensation: £12.40 to £13.00 per hourWork Arrangement: Full TimeExperience Required: Entry LevelWork Environment: Retail StoreReference: ZIPC1_UKTJRole SummaryAs a Customer Assistant at Lidl, you will play a vital role in ensuring a positive shopping experience for our customers. Your responsibilities will...

  • Food Service Assistant

    2 hours ago

    Dorking, Surrey, United Kingdom Greene King Full time

    About Greene KingWe are a leading pub retailer and brewer, with a rich history dating back to 1799. Our vision is to be the most successful and respected pub retailer in the UK, and we're committed to delivering exceptional customer experiences in every one of our 1,700+ pubs.Our Kitchen Assistant RoleWe're looking for a skilled and enthusiastic Kitchen...

  • Assistant Kitchen Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom C&E Recruitment Full time £30,000

    Assistant Kitchen Manager - Prestigious Dining Establishment We are seeking an Assistant Kitchen Manager to become part of our dedicated culinary team, working alongside a renowned Head Chef to craft exquisite dishes. Benefits The Assistant Kitchen Manager will enjoy: A competitive remuneration package of up to £34,000 based on experience A 4-day...

  • Retail Customer Support Specialist

    2 weeks ago

    Dorking, Surrey, United Kingdom Lidl Full time

    Job OverviewAs a Customer Assistant, you will play a vital role in ensuring customer satisfaction and enhancing the shopping experience.Compensation:£12.40 to £13.00 per hourWork Schedule:Full TimeExperience Required:Entry LevelWork Environment:StoreBenefits:- Competitive hourly wage of £13.00- 35-hour work week- Generous holiday allowance of 30-35 days...

  • Shop Operations Assistant

    2 weeks ago

    Dorking, Surrey, United Kingdom The Children's Trust Full time

    Deputy Retail Manager As a vital member of our team, you will play a key role in promoting eco-friendly shopping practices while enhancing the shop's online presence to broaden our reach. Your efforts will be instrumental in attracting customers, donors, and volunteers, all contributing to the successful execution of our Retail Strategy. For further details...

  • Assistant Kitchen Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom C&E Recruitment Full time £30,000

    Assistant Kitchen Manager - Award-Winning Dining Establishment Salary: Competitive remuneration package up to £34,000 based on experience. Benefits: Time off during the festive season Exceptional growth opportunities within a prestigious culinary environment Enjoy a balanced work schedule with three days off weekly, specifically Sunday, Monday, and...

  • Evening Care Assistant

    2 weeks ago

    Dorking, Surrey, United Kingdom Search Full time £22,126

    Position OverviewJoin a dedicated team focused on enhancing the lives of individuals in a supportive living environment. This role offers a chance to advance your career while making a meaningful impact.Key ResponsibilitiesAssist and support individuals in their daily routines and community engagement.Contribute to the development and implementation of...

  • Senior Client Relationship Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom Socium Search Limited Full time

    Position OverviewAs a Junior Account Manager at Socium Search Limited, you will play a crucial role in managing a diverse portfolio of clients. This position involves overseeing both UK and international accounts, including independent retailers, large chains, and online platforms.Key ResponsibilitiesMaintain and nurture relationships with existing clients...

  • Senior Client Relationship Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom Socium Search Limited Full time

    Position OverviewRole: Junior Account Manager / Key Account ManagerThis esteemed international distributor specializing in gifts, toys, and gadgets is seeking a motivated Junior Account Manager. The successful candidate will manage a diverse portfolio of both UK and international clients, including independent shops, major retail chains, and online...

  • Senior Client Relationship Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom Socium Search Limited Full time

    Position OverviewRole: Junior Account Manager / Key Account ManagerThis esteemed international distributor specializing in gifts, toys, and gadgets is seeking a motivated Junior Account Manager. The successful candidate will manage a diverse portfolio of both UK and international clients, which includes independent shops, large retail chains, and online...

  • Senior Client Relationship Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom Socium Search Limited Full time

    Position OverviewRole: Junior Account Manager / Key Account ManagerCompany: Socium Search LimitedThis esteemed international distributor specializing in gifts, toys, and gadgets is seeking a dedicated Junior Account Manager. The successful candidate will manage a diverse portfolio of accounts across the UK and internationally, engaging with independent...

  • Senior Client Relationship Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom Socium Search Limited Full time

    Job OverviewPosition: Junior Account Manager / Key Account ManagerCompany: Socium Search LimitedAbout the Role:This prominent international distributor specializing in gifts, toys, and gadgets is seeking a Junior Account Manager to manage a diverse portfolio of both UK and global clients. The role encompasses working with independent retailers, large chains,...

  • Senior Client Relationship Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom Socium Search Limited Full time

    Position Overview:We are seeking a Junior Account Manager to join our dynamic team at Socium Search Limited. This role is pivotal in managing a diverse portfolio of accounts, both within the UK and internationally.Key Responsibilities:Maintain and nurture relationships with existing clients across various sectors, including independent retailers, large...

  • Senior Client Relationship Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom Socium Search Limited Full time

    Job OverviewPosition: Junior Account Manager / Key Account ManagerCompany: Socium Search LimitedAbout the Role:This prominent international distributor specializing in gifts, toys, and gadgets is seeking a Junior Account Manager to manage a diverse portfolio of both UK and global accounts. This includes independent retailers, large chains, and online...

  • Senior Client Relationship Manager

    2 weeks ago

    Dorking, Surrey, United Kingdom Socium Search Limited Full time

    Job OverviewPosition: Junior Account Manager / Key Account ManagerCompany: Socium Search LimitedAbout the Role:This esteemed international distributor of novelty items, playthings, and gadgets is seeking to hire a Junior Account Manager. In this role, you will manage a diverse portfolio of both domestic and global clients, which includes independent shops,...