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Financial Support Specialist

2 months ago

Leeds, Leeds, United Kingdom HSBC Full time
About the Role

We are seeking a highly skilled and empathetic Financial Support Specialist to join our team at HSBC. As a Financial Support Specialist, you will play a critical role in helping our customers regain financial health by providing them with the tools to take control of their finances.

Key Responsibilities
  • Communicate with customers using effective questioning and listening skills to fully understand their individual and financial circumstances and needs.
  • Be passionate and care about offering our customers a service that is second to none.
  • Be confident and resilient with a friendly manner to quickly establish a rapport with our customers and build lasting relationships.
  • Treat customers fairly and put them at the heart of all that you do.
Requirements
  • Excellent communication and mediation skills, with the ability to consult with our customers to fully understand their financial needs.
  • The ability to solve practical problems, ask probing questions, and collect the right information to provide customer-centric solutions.
  • A high level of self-motivation, resilience, and a positive attitude.
  • The ability to utilize multiple systems to explore your customer's needs and bespoke requirements.
What We Offer
  • Tailored professional development opportunities.
  • A competitive pay and benefits package, including private healthcare for all UK-based employees, enhanced maternity and adoption pay, and a contributory pension scheme with a generous employer contribution.
  • Hybrid working arrangements, with the base location for this role in Leeds.
Why Join Us

At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone, and we take pride in being part of the Disability Confident Scheme.