Area Memorial Consultant

3 weeks ago


Frome, Somerset, United Kingdom Southern Co-op Full time

Join Our Compassionate Team

At Southern Co-op, we prioritize people above all else. As a member-owned organization, we are dedicated to serving our local communities with care and respect. We invite you to become a valued member of our Funeralcare team as an Area Memorial Consultant.

Position Overview

This is a permanent part-time position (30 hours per week) with a schedule from Monday to Friday, between 10 AM and 4 PM. The role involves providing support to our funeral homes across various locations, requiring candidates to reside within a reasonable commuting distance. Flexibility to assist other branches may be necessary.

Requirements

Applicants must possess a full, clean UK driving license and have access to a personal vehicle. To acknowledge the flexibility needed for this role, we offer a fixed annual addition of £1,300 to the salary, which contributes towards business car insurance, travel time, and vehicle maintenance. Additionally, you will be able to reclaim business mileage expenses.

Role Responsibilities

As an Area Memorial Consultant, you will provide mobile support to funeral homes, ensuring exceptional end-of-life care and client experiences. Your responsibilities will include:

  • Welcoming clients and guiding them through the funeral arrangement process, ensuring their comfort and understanding.
  • Coordinating funeral arrangements, memorialization orders, and aftercare services with meticulous attention to detail.
  • Maintaining compliance with company policies and relevant regulations, ensuring clients feel assured and supported.
  • Overseeing the care of the deceased and facilitating family visits to Reflection Rooms.
  • Engaging with the community to promote our services and enhance the Southern Co-op brand.

Essential Skills

  • Proficient in IT and MS Office applications.
  • Excellent communication abilities.
  • Highly organized with a keen eye for detail.
  • Resilient and capable of working independently.
  • Demonstrates empathy and compassion in all interactions.
  • Willingness to support across various branches as needed.

Benefits

  • 31 days of annual leave (including bank holidays), increasing to a maximum of 36 days after 10 years of service.
  • 20% discount in stores.
  • Healthcare cash plan.
  • Share incentive plan.
  • NEST pension scheme.
  • Cycle-to-work program.
  • Opportunities for skill development through apprenticeships and in-house training programs.

We look forward to welcoming individuals who are passionate about providing exceptional service and support to those in need.



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